| Getting
Feedback from Your Students: A Small Group Analysis (SGA)
The Academy has designed a number of
processes
faculty members can use to collect detailed and candid reactions from
students. One such procedure, called a Student Small Group Analysis
(SGA), allows faculty members to receive these reactions long before
the term is over, providing information and insights that often do not
emerge from end-of-term student ratings and comments.
This simple procedure will provide
you with early and extensive feedback from students. Best of all, you do
not have to wait until the semester is over to receive feedback. If
changes are appropriate, you can make them for the same class that made
the suggestions.
An Academy representative comes to
your class at a time and date you determine, usually between the third and sixth week
of classes, and takes up the last twenty minutes of class time. You
leave the room. The Academy representative will then say
something like
the following:
My name is XX. I'm here today at the request of your instructor to do something we
frequently do for people who teach at Montclair State. I'm going
to collect some information from you on how this class is going. Your instructor
is interested in your ideas and wants to hear from you. I will share
with professor X what you tell me, but I will protect your anonymity
entirely. Please be candid.
The Academy representative then divides the
class into relatively small groups, and asks each group to spend 8 to
10 minutes discussing these three questions: In what ways has the
instruction/instructor helped you learn in this course? Can you suggest
some changes in the instruction/course that would better help you
learn? Are you learning? Why or why not?
Each group receives a note-taking form with the
questions listed above, and one of the students take notes of the
discussion that follow in that group.
The creation of the groups tends to
promote the development of ideas and a level of insight that seldom, if ever,
emerges when students operate alone to scribble a few comments on the
back of a form at the end of the semester.
At the end of the allotted time, the consultant brings all of the students back together and begins to get
reports from the groups. Here's how it works: First, the
consultant picks one of the groups or pairs and says, "I'd like to get
this group to give its response to the first question. Please listen to
their responses so you can tell me if you have any additions or
disagreements."
At this point, the consultant can do something you cannot do with written responses. The consultant can clarify,
asking follow-up questions, asking for examples, asking the questions
we all want to ask when we read student comments on student rating
forms. Second, the consultant quickly asks for any additions to
or disagreements with the first group's responses. At this point, the
consultant is able to verify, finding out whether others share the
views of the first group (or pair).
On written evaluations, we tend to think that if five or more students make the same point, everyone must agree. The
SGA often demonstrates otherwise. Students do disagree, sometimes
strongly. Thus, the airing of ideas can be as revealing to students as
it is to the professor.
Third, the consultant picks another group to start discussion of the second question, and if time allows, still
another for the third. The consultant takes notes on the discussion,
collects the students' notes from each group, and prepares to meet with
the instructor to share the results.
Numerous faculty members take advantage of this service on a regular basis. It is one of the quickest, easiest,
and most effective things you can do to improve student learning in
your classroom. And while we can't guarantee higher ratings for you, we
have found that students tend to be highly appreciative of instructors
who make the effort to get student input on the course's progress, and
that changes made based on their input can improve the class
dramatically.
The results of a Small Group Analysis are strictly confidential and will be shared only with the instructor, and
no one else.
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