Services for Students

Telephones / Technology / Computer Access

OFFICE OF INFORMATION TECHNOLOGY (OIT)

Technology Solutions Center
http://oit.montclair.edu/tsc/
The Technology Solutions Center (TSC), located in University Hall, 5th floor, provides technology support services to all MSU students, faculty and staff. This center combines services from various areas of the Office of Information Technology (OIT) into one central location for your convenience. Among those support services most frequently utilized by MSU students are the University Help Desk, public and teaching computing laboratories, audio visual, hardware and software consulting services and training sessions.

The OIT is proud to provide the students at Montclair State University with the technical resources, services and support they need to communicatte and collaborate with faculty and staff.

In particular, the University Help Desk provides assistance to resident and commuter students who connect their computers to the MSU network and might have potential computer viruses. If you need assistance and are a current MSU student with a laptop, please contact the University Help Desk to schedule an appointment. Each Fall during "Move-In Weekend", the OIT I-Team will be stationed in several residence halls to help incoming residents connect to the MSU network. If you are having issues with registering your computer, connecting to the Internet or have a potential virus, please look for our team, wearing gold shirts in the lobby. The University Help Desk can be reached via phone at (973) 655-7971, in person at the Technology Solutions Center on the 5th floor of University Hall or via e-mail at helpdesk@mail.montclair.edu. We are also available via chat at http://oit.montclair.edu! The University Help Desk is available Monday through Friday 8am-10pm, Saturday 8am-5pm and closed Sundays during the Fall and Spring semesters. Alternate schedules exist during the winter and summer sessions. Please view the most current hours that are posted on the OIT website at http://oit.montclair.edu/tsc. We also update our current hours on the Audix voice system. PLEASE NOTE: *Due to campus site license agreements, we are unable to distribute operating systems and the Microsoft Office applications to students. *The OIT is unable to provide hardware support to non-MSU equipment due to various vendor warranties. Please contact your hardware vendor for further information and assistance on hardware support.

Computer Labs
MSU currently has five (5) public computing labs that all MSU students can access with a current MSU ID. These labs contain over 200 state of the art computers, replete with a variety of software applications that are available to students.

The Policy on Responsible Use of University Computing Resources is in effect for all users of the computing labs. The text of this policy is located on the OIT Web Site. Students are also required to adhere to all pertinent license agreements.

The following is a list of where the public computing labs are located on campus. The hours of operation are posted outside of each lab, at the Technology Solutions Center, and http://oit.montclair.edu/tsc/labs/labschedule.html.

• Morehead Hall – Room 006
• Sprague Library – Room 219
• Sprague Library - Circulation Desk
• Student Center – Lower Level
• University Hall - 5th floor

AV SERVICES
Did you know that students, (yes, you!) can reserve a data projector, camcorder, video projector, PA system, laptop, karaoke unit, or a mobile presentation system for class purposes?

Requests must be presented to the Technology Solutions Center 2-3 business days in advance of reserve date via an email to the Help Desk at helpdesk@mail.montclair.edu from your professor stating your name, CWID, type of equipment needed, the reservation date, as well as the purpose of the reservation. The equipment must be picked up from the TSC and returned at the end of the scheduled class.

NOTE: Failure to return the equipment at the designated time may result in a hold being placed on your transcript.

Email Accounts
All Montclair State University students are provided with, and are expected to utilize, a MSU email account. The MSU email system is an official communications channel to the university community. Students may visit any public computing lab, or visit http://webmail.montclair.edu, for further information on using a MSU email account.

TELEPHONES
Public telephones for students' use are available throughout the campus. Residence hall students should consult the Residential Education & Services Handbook for pertinent information. In addition to public telephones, MSU has 130 emergency call boxes located throughout the campus. The phones are connected directly to the University Police Department; no dialing is necessary.

TELEVISION CENTER
http://www.montclair.edu/Arts/broadcasting/facilities/dumont.html

Director: Jeff Friedman
Location: DuMont Television Center, Life Hall-Room 117
Phone: (973) 655-7233
The Dumont Television Center functions as a support facility to the University and community. It serves as a laboratory for departments within MSU which instructs about television. The center assists with television services, including maintenance, repair, duplication of video tapes, advisement, consultation, video satellite viewing, distance learning, video teleconferences. For the convenience of the community a limited number of international standards conversion (VHS only) and video/CD/DVD duplication/creation is available. It also supports projects in television production for the University administration, instructional programs, students and co-curricular activities. Whenever possible, assistance is provided to the outside community.