Mission Statement

The Facilities Service Desk is committed to delivering the utmost quality and service to our faculty, students and staff.

We will promote:

• improved services to all customers;
• more meaningful data collection;
• proactive work habits;
• improved protection of assets; and,
• a quality environment for education and learning.

Facilities Service Desk KEY BELIEFS-how we will always act

• with respect
• with integrity
• with a focus on customer service

Facilities Service Desk KEY GOALS-what we must accomplish

• coordination
• communication
• Customer Service
• improved Service Delivery

Facilities Service Desk KEY INITIATIVES-how we will do it

• communication
• process mapping
• fact-based approach to decision making
• continuous improvement, innovation and technology 

The Facilities Service Desk will:

• be engaged, visible and present;
• create effective strategies for communicating our mission and objectives;
• clearly articulate the accountabilities, expectations, roles and responsibilities for the team;
• provide clear direction and guidance to our customers; 
• conduct regular reviews to assure and verify progress;
• track requests to identify trends and proactively resolve issues;
• provide services based on clear prioritization of the work order process;
• ensure that information flows freely across all of the departments and work units; and,
• utilize facts and data to support actions at all levels of decision-making, promoting a knowledge-driven culture.