It is the mission of the Facilities Services organization to assist with the important process of educating Montclair State University students and to support all programming for internal and external constituent groups by providing exemplary customer service in Building Services, Grounds Services, Mail and Receiving Services and Transportation and Parking Services.
To accomplish its important mission, Facilities Services continually works toward a vision that encompasses the following critical items:
- University buildings are clean and well maintained.
- Grounds are manicured and sustained ecologically.
- Mail and package delivery is provided reliably and on-time.
- Shuttle Services are provided in a safe and ecologically responsive manner and according to pre-determined schedules.
- Parking Services provide specific parking options for community members and visitors and strives to deliver services in as convenient and affordable manner as possible.
- Moving, Waste Management and Recycling services are provided in a dependable and expedited manner.
The Facilities Services organization operates under the following value system:
- Customer Focused
- We understand, anticipate, and exceed our customers’ expectations.
- We are committed to providing high-quality services to meet and support the strategic direction and changing needs of Montclair State University.
- We will follow through on our commitments and promises to our customers.
- We will act ethically in all instances.
- Respect for Individual
- We treat all people with dignity and respect
- We foster a welcoming, nurturing and supportive environment to our fellow employees and customer groups.
- We value the individual and encourage all persons to take ownership and develop to their full potential.
- We value opportunities for growth, professional development and recognition for our employees.
- Diversity and Teamwork
- We will strive for high levels of cooperation, coordination and communication both internally and with our customers.
- We will foster a participatory and diverse workplace that empowers people to have meaningful input into their work.
- We listen to each other's opinion and respect our differences.
- Social Responsibility
- We will provide a safe workplace for our employees and customers.
- We seek to be environmentally responsible in all of our processes.
- Continuous Improvement
- We continually review processes and systems in search of better ways to accomplish our various tasks.
- We value feedback from customers and seek avenues to collect and respond to this feedback.