About Us

The Facilities Service Desk is a functional unit which has been assembled with existing staff from some of our operational units within the Physical Plant. This realignment will bring about better service delivery as the department improves its customer service and communications with the University community, implements Continuous Quality Improvement strategies, and creatively uses its Management Information Systems.

The Facilities Service Desk is designed to provide a single point of contact through its Service Desk for facilities services related questions from members of the University community.

Members of the Facilities Service Desk include:

Our intent is to respond to your concerns and to resolve the majority of issues immediately. Each member is knowledgeable in the Maintenance Management Information System and can log, track, and provide information relating to work requests and work orders as well as other facility issues until they are resolved by Plant staff. They will also utilize the system to alert supervisors to recurring issues and provide proactive support for preventive maintenance.

We invite you to contact the Facilities Service Desk’s Service Desk for your facility needs and inquiries at Ext. 5444 or e-mail address ServiceDesk@mail.montclair.edu

After normal business hours, please call and leave a message, or send an e-mail and we shall contact you on the next business day. For building emergencies after hours and weekends, please contact University Police at Ext. 5222.