Mission Statement

The Facilities Service Desk is committed to the utmost quality and service to our faculty, students and staff. Our responsibility is to impart prompt and courteous customer service and provide the necessary information to all our customers. We will promote:

• improved services to all customers;
• more meaningful data collection;
• proactive work habits;
• improved protection of assets; and,
• a quality environment for education and learning.

Facilities Service Desk KEY BELIEFS-how we will always act

• with respect
• with integrity
• focus on customer service

Facilities Service Desk KEY GOALS -what we must accomplish

• coordination
• communication
• customer Service
• improved Service Delivery

Facilities Service Desk KEY INITIATIVES -how we will do it

• communication
• process Mapping
• facts based approach to decision making
• continuous improvement, innovation and technology 

The Facilities Service Desk will:

• will be engaged, visible and present;
• create effective strategies for communicating our mission and objectives;
• clearly articulate the accountabilities, expectations, roles and responsibilities for the team;
• provide clear direction and guidance to our customers; 
• establish regular communications meetings with the Facilities Coordinators;
• conduct regular reviews to assure and verify progress;
• track requests to identify trends and proactively resolve issues;
• provide services based on clear prioritization of the work order process (relative to other initiatives, programs and priorities);
• ensure that information flows freely across all of the departments and work units; and,
• use facts and data to support actions at all levels of decision-making, promoting a knowledge-driven culture.