Support & Training

In order to provide accurate assistance for all of your Projectmates questions and concerns, please direct your questions as follows:

Adeline Nino, Administrative Analyst - (973) 655-3239
Daniel Gilmartin, Systems and Network Analyst - (973) 655-5248

To enter a work request for Projectmates issues please contact the Facilities Service Desk at 973-655-5444, email them at servicedesk@mail.montclair.edu, or enter a service request through Archibus.

Projectmates users may also call the Projectmates Support Line at (214) 217-4100, send an email to support@systemates.com, or log a support request via the Projectmates Support page.

Training

Projectmates training sessions and webinars are held regularly through University Facilities and its vendor partner, Systemates. Some of the courses covered by these classes are:

  • Projectmates 101    
  • Project Initiation through Design    
  • Code Services    
  • Portfolio Reports    
  • Finances for Project Managers    
  • Finances for Facilities - Finance Admins    
  • System Administration    
  • Construction Management    

Projectmates University

Projectmates users can also attend Projectmates University, which is online access to Projectmates webinars and module training classes. To access the Projectmates University portal at Projectmates.com:

  1. Select Projectmates University from the right menu.
  2. Click the “https*” button.
  3. Enter your Projectmates server address [Projectmates.montclair.edu].
  4. Log in using your University Net-ID.
  5. Select the class you wish to attend; the webinar will start immediately.

 To schedule individual training sessions, please contact the Projectmates Administrator at servicedesk@mail.montclair.edu .

Manuals