Technology
Solutions Center puts
technical assistance in one location
The idea was to create a facility where members of the campus
community could get technical assistance in one place. "Our goal
was to avoid what is done at many other universities," said Harry
Schuckel, vice president for Budget, Planning and Information Technology
(IT). "People are bounced from one office to another and still don't
get answers."
After months of planning, renovating and redesign, Room 124 in College
Hall officially opened its doors Nov. 30 as the Technology Solutions Center
(TSC). "This facility is an example of how we want to provide services
to faculty and students," Schuckel told those gathered in the President's
Conference Room for a presentation about the TSC before the ribbon cutting.
 |
| Mary Pierson, Ed Chapel, Harry Schuckel, Roy Roper and Minto Gill are all smiles at the opening of the Techology Solutions Center. |
A slide presentation showed the transformation of the room,
which was formerly the Media Center, into an inviting space for all of
Information Technology service personnel. "The TSC provides efficient
and effective service in the best way possible," said Ed Chapel,
associate vice president for Information Technology.
Services available in the TSC include the Helpline, which receives approximately
18,000 calls annually, computer lab information, hardware and software
consulting services, computer repair, desktop support and training, and
a new testing and general purpose area.
"All Information Technology service personnel are now
together in one place," said Chapel. Another feature of the facility
is its modularity. "Everything in the room can be easily reconfigured,
a characteristic that is especially appropriate to the IT unit. As emerging
technologies and user needs change, we will be able to adapt gracefully."
Chapel also said all the workstations can be reassembled in the new academic building when it opens.
 |
| Greg Waters, vice president for Institutional Advancement, and Semmy Ju of Facilities Management admire the transformation of room 124 in College Hall. |