Frequently Asked Questions

What are MSU Red Hawk Dollars?
RH$ program is a convenient pre-paid debit account designed for the MSU community (students, faculty, staff, and alumni) to make purchases on campus using the Montclair State University ID Card.

$1.00 US dollar equals 1 Red Hawk Dollar.

Top of Page

What are the differences between Red Hawk Dollars and Flex Dollars?
RH$ can be used at MSU Dining Services locations, the University Bookstore, and vending machines.  RH$ balances carry over semester to semester, year to year, and are available for use year round.  RH$ accounts may only be closed when a student graduates or withdraws from the University.  A $15 fee is assessed to the account at time of processing.  Credits are posted to the student account.

Flex Dollars are attached to meal plans and can only be used to purchase food.
Flex dollar remaining balances in the fall semester carryover to spring semester only if a meal plan is maintained in the spring semester.  Balances remaining in at the end of the spring semester are non-refundable.

Top of Page

Can I have both Red Hawk and Flex Dollars?
Yes.

Top of Page

Why do I need Red Hawk Dollars?
The ease and convenience of not carrying cash!  Swipe and go!

Top of Page

How do I use Red Hawk Dollars?
The first step is to obtain your MSU ID card. Your RH$ account is tied to the MSU ID card.  Simply present your MSU ID card to the cashier where Red Hawk Dollars are accepted and state you would like to pay with Red Hawk Dollars.  Your card is swiped through the register and payment is completed.  Account balances appear on the sales receipt.

Top of Page

Where can I use Red Hawk Dollars?
You can use your RH$ at all MSU Dining Service facilities except at Rocky’s Nest and the Red Hawk Express truck.  (RH$ payment soon accepted at these two locations!)  Other campus outlets that accept RH$ are:
MSU Dining Services faciliies
University Bookstore
Sprague Library copy machines
On campus vending machines
ID Card Office

Top of Page

Where and how can I purchase Red Hawk Dollars?

The Online Card Office offers students, faculty, staff, family, and friends the opportunity to purchase Red Hawk Dollars 24/7 via the internet.

Apple and Android apps:  Visit iTunes and the Google Play stores to download the latest Red Hawk Dollars app!

Cash and check payments are accepted at the ID Card Office and cashier’s window at the Bursar’s office during normal business hours

  • Credit from your student account can be transferred to a RH$ account.  Simply log into your WESS account to view your billing statement.  If your financial aid loan, grant, or scholarship has posted to your account and created a credit amount, up to $1000.00 of that credit may be transferred to a RH$ account.  Fill out theAccount Credit Transfer form and fax it to 973-655-3427 or drop it off at the Red Hawk Dollar office in the Student Center.  Funds are posted to accounts within 24 hours receipt of the form.

 

Credit on student accounts can be transferred to a RH$ account prior to the start of a semester, providing the funding is posted to the account.
Beat the rush and avoid waiting on line!

Top of Page

Can parents or relatives purchase Red Hawk Dollars for me?
Yes, by using the The Online Card Office web page.

Top of Page

What if I have Red Hawk Dollars left over at the end of the semester?
RH$ balances carry over semester to semester, year to year as long as you are registered for classes.

Top of Page

Can I withdraw cash from my Red Hawk Dollar account?
No.

Top of Page

What if I have Red Hawk Dollars left over at the end of the semester?
RH$ balances carry over semester to semester, year to year as long as you are registered for classes.

Top of Page

If I close my Red Hawk Dollar account, can I receive cash at the time of closing?
No.  When Red Hawk Dollar accounts are closed, funds remaining over $15.00 are posted as credit to your MSU student account.  If an account balance is due, the credit is applied to the account balance due.  If the account has a zero balance due, the credit will be processed into a refund check by the Bursar’s Office and mailed to your address on file.  Please contact the Bursar’s office (973-655-4105) for details about receiving payment on account credit.

Top of Page

How do I close my Red Hawk Dollar account?
Submit a RH$ Account Closure form .  Accounts may only be closed upon graduation, withdrawal from the University, or termination of employment.  A processing fee of $15 will be charged to the Red Hawk Dollar account prior to closure and refund calculation.  

All University debts must be satisfied prior to a refund being processed. All requests for refunds upon graduation, withdrawal from the University, or termination of employment must be received within ninety (90) days of graduation, withdrawal, or termination. Any funds left in the account longer than ninety (90) days are forfeited and become the property of the University.