Frequently Asked Questions

Television Service FAQs

Is there a charge for basic TV service in the residence halls?

Basic TV service is provided at no additional cost; however, if you want to watch TV you must have the QAM tuner.

What do I need to connect my TV to the output in the wall?

A coaxial cable is required to connect your television to the wall output.

Where do I find the cable channel lineup?

  1. Visit the channel listings webpage.
  2. If prompted for a zip code enter 07043 for Montclair.
  3. Select Montclair State University - Cable from the list of options.

What equipment will I need to connect my TV in the residence halls?

What is a QAM tuner?

  • QAM (quadrature amplitude modulation) is the format by which digital cable channels are encoded and transmitted via cable television providers.
  • The QAM tuner is a form of receiver; it receives and processes digital television transmissions through a cable. It reads a certain kind of signal sent by your digital cable provider, and translates it so your television can read and process it properly to generate your television shows.

How will I know if I need a QAM tuner?

  • The QAM tuner comes in two forms, either an internal device that is part of your inner TV, or an external device that can be plugged in to your TV.
  • First check to see if the TV has an internal tuner by searching the specifications section of your TV manual. If you no longer have your TV manual, locate the make and model of the TV and lookup the specs online.
  • If your TV does not have an internal QAM tuner, an external QAM tuner will need to be purchased in order to receive channels.
  • For more information, visit our Television Compatibility web page.

Where can I purchase a QAM tuner?

QAM tuners can be purchased at some electronic stores and online. For more information, visit our Television Compatibility web page.

How do I set-up my TV?

Method 1: Analog cable & digital cable - Internal QAM tuner

  1. Connect one end of the coax cable into the wall jack and the other end to the TV.
  2. Set the TV to CABLE or CATV.
    • This setting is normally located in the menu or set-up option however it varies depending on the TV make and model.
  3. Run a channel scan.
    • This setting is normally located in the menu or set-up option however it varies depending on the TV make and model.

Method 2: Digital cable – external QAM tuner

  1. Connect one end of the coax cable into the wall jack and the other end into the external QAM tuner.
  2. Connect the external QAM tuner to the TV.
  3. Set the TV to CABLE or CATV.
    • This setting is normally located in the menu or set-up option however it varies depending on the TV make and model.
  4. Run a channel scan.
    • This setting is normally located in the menu or set-up option however it varies depending on the TV make and model.

My television does not appear to be working properly. What should I do?

Analog Cable

  1. Ensure that the coax cable is securely connected at both ends
  2. In the menu or set-up options on the TV, verify that the TV is set to CABLE or CATV
  3. Run a channel scan. This setting is normally located in the menu or set-up option however it varies depending on the TV make and model
  4. Check your University email for a maintenance notice. While maintenances that are service impacting are infrequent, it may be possible that we are undergoing a maintenance.
  5. Contact Apogee's 24-hour support center to report the issue at .

Digital Cable

  1. Verify that your TV has the proper QAM tuner (internal or external). Without a QAM tuner you will not receive the channels.
    • First check to see if the TV has an internal tuner by searching the specifications section of your TV manual. If you no longer have your TV manual, locate the make and model of the TV and lookup the specs online.
    • If your TV does not have an internal QAM tuner, an external QAM tuner will need to be purchased in order to receive channels.
  2. Ensure that all cables are connected securely
  3. In the menu or set-up options on the TV, verify that the TV is set to CABLE or CATV
  4. Run a channel scan. This setting is normally located in the menu or set-up option however it varies depending on the TV make and model
  5. Check the email listed on your account for a maintenance notice. While maintenances that are service impacting are infrequent, it may be possible that we are undergoing a maintenance.
  6. Contact Apogee's 24-hour support center to report the issue at 855-719-5084.

Streaming Service FAQs

How much does the Stream2 service cost?

The Stream2 streaming service is provided at no additional cost to all resident students.

How do I access the Stream2 service?

To access the Stream2 service:

  • Register for an account at mycampusvideo.com.
    • Please note: This account is NOT linked to your Montclair State University NetID. Please keep your password for this account handy as it will not change when you reset your NetID password.
  • Download the Stream2 app to the device of your choice.
  • Once the app is downloaded, use your MyCampusVideousername and password to log into the app and start streaming!
    • Please remember that streaming is only available on campus on the MSU-Secure or MSU-WiFI networks.

What devices am I able to use with Steam2?

The Stream2 app is available on multiple devices include iPhone, iPad, Android phones and tablets and your laptop. For a few list of compatible devices and installation instructions, please refer the the Stream2 web site.

I forgot my login and password to MyCampusVideo, how do I reset it?

If you have forgotten your username or password, please visit mycampusvideo.comand select "Forgot Username or Password?" on the login box. Follow the prompts to find your username or reset your password.

Can everyone on campus access Stream2?

No, Stream2 is only available for current Montclair State University residential students. When you sign up for the Stream2 service, you must confirm that you are living on campus in order for the registration to be accepted.

How come my service isn't working with my WiFi off?

In order to utilize Stream2, you must be on-campus and connected to either the MSU-Secure or MSU-WiFi networks. You cannot access the service from your phone or tablet's data.