Freezing Your Lost or Stolen I.D. Card

Prevent unauthorized spending on your meal plan, Flex Dollars, and Red Hawk Dollars by freezing your lost or stolen Montclair State University ID Card at the Online Card Office. All card holders are responsible for usage and spending on accounts due to unfrozen lost or stolen Montclair State University ID Cards.

Visit the Online Card Office.

To freeze your lost/stolen ID Card during normal business hours:

  1. Visit the Online Card Office - 24hrs/7 days a week
  2. Or stop by or call the ID Card Office at 973-655-4147

    Monday and Thursday - 8:30 a.m. - 6:00 p.m.
    Tuesday, Wednesday and Friday - 8:30 a.m. - 4:30 p.m (during fall and spring semesters)

To freeze your lost/stolen ID Card outside of normal business hours:

  1. Visit the Online Card Office - 24hrs/7 days a week

Accounts cannot be unfrozen at the Online Card Office and can only be unfrozen at the ID Card Office (Student center) during normal business hours.