The Facilities Customer Service Center (FCSC) is our customers’ primary point of contact for all service requests<\/a> and general inquiries.\u00a0 It is staffed Monday – Friday 7:00 a.m. – 10:00 p.m.\u00a0 Our Call Center picks up all calls after hours, including weekends.<\/p>\n Phone: 973-655-5444<\/a> Please direct emergency calls to University Police 973-655-5222<\/a><\/p>\n University Facilities managers and administrative staff are available during regular University business hours Monday through Friday, 8:30 a.m. – 4:30 p.m. Contact information is available in our Staff Directory<\/a>.\u00a0 A Manager On-Call List is maintained to ensure service delivery to the campus after hours and on weekends.<\/p>\n Submit a Service Request<\/a><\/span><\/p>\n Whether it\u2019s a broken light, room temperature issue, or maintenance request \u2013 Nuvolo streamlines the process for faster, more efficient service.<\/p>\n Key Features:<\/p>\n You must have a valid University NetID to use Nuvolo.\u00a0 Customers without a NetID, please call the Facilities Customer Service Center at 973-655-5444.<\/p>\n What should you do if you see something broken, out of place, or you just know, or feel, is not right?<\/p>\n A:\u00a0 Report the issue to the Facilities Customer Service Center<\/a> or your supervisor so they may take appropriate measures to ensure it’s fixed.<\/strong><\/p>\n We’re all in this together. We rely on our campus customers to make us aware of everyday campus maintenance issues and to help keep our buildings and grounds safe by reporting problems to the appropriate parties- even if they fall outside the scope of your daily responsibilities.<\/p>\n We accept maintenance inquiries via telephone<\/a>, e-mail<\/a>, or <\/a>Nuvolo<\/a>.\u00a0 Upon receipt, Facilities staff assess service requests and convert them to Work Orders, which are then assigned to the appropriate division work unit.\u00a0 Facilities staff apprise requestors of lengthy repair timelines and delays in scheduled work. Please contact the Facilities Customer Service Center for updates about individual service requests.<\/p>\n Email notifications are sent to the requestor from servicedesk@montclair.edu<\/a> at three stages of the Work Order lifecycle:<\/p>\n Additional notifications may be sent when:<\/p>\n A priority level is assigned to each request using APPA Facilities Standards and the details you provide.\u00a0 Please include photos, documents, or any previous history of work for clarity. Please review priority levels and expected response times before following up with inquiries to the FCSC.\u00a0 Status and technician notifications are also available in several ways:<\/p>\n For emergencies or urgent issues, please call the FCSC at 973-655-5444 immediately.<\/p>\n We prioritize schedules to respond first to requests for:<\/p>\n 1.\u00a0 Emergency<\/strong> Response times vary based on the type of request<\/em>, technician availability<\/em>, and overall campus activity levels<\/em>.\u00a0 Emergency work requests are processed immediately and assigned to the appropriate work unit for response and resolution to assist in protecting life safety and the campus infrastructure. Requests designated as Deferred<\/strong> are tabled and reviewed during the annual maintenance planning process.<\/p>\n Carpentry Services is responsible for the preventive maintenance and repair of building roof systems as well as the maintenance and repair of door hardware, door closures, windows, glass, screens, installation and assembly of desks and file cabinets, hanging shelves, hanging pictures, and bookshelf installation.<\/p>\n Submit a Service Request<\/a><\/span><\/p>\n<\/div>\n<\/div> Electrical Services is responsible for the maintenance and repair of the electrical distribution network, equipment, transformers, power distribution, lighting, lamp replacements, life safety systems, room lighting and receptacles, new wiring and outlet installation, and the preventive maintenance and repair of elevator systems.<\/p>\n <\/a> Submit a Service Request<\/a><\/span><\/p>\n<\/p><\/div>\n<\/p><\/div> Heating, Ventilation and Air Conditioning Services maintains and repairs HVAC systems, as well as preventative maintenance, monitoring and or adjusting room temperatures, troubleshooting and repair of air handling units, dehumidifiers, humidifiers, heat pumps, chilled water piping and coils, and cooling towers.<\/p>\n Submit a Service Request<\/a><\/span><\/p>\n<\/div>\n<\/div><\/div>\n Lock Services ensures the physical security of University assets by providing lock repair, changes, maintenance, upgrades, master key and code key cutting, and emergency lockout services. Electronic security of the University’s interior and exterior spaces and assets is managed through the Access Control<\/a> unit.<\/p>\n Submit a Service Request<\/a><\/span><\/p>\n<\/div>\n<\/div> Paint and Masonry Services is responsible for preparing, priming, painting and paint removal from building interiors, exteriors and equipment, refinishing furniture, maintaining floor and ceiling tiles (including ceramic tiles), and the repair and maintenance of plaster, brick, and stone surfaces.<\/a><\/p>\n
\nEmail: servicedesk@montclair.edu<\/a><\/p>\nNuvolo- Our Campus Work Order System<\/h3>\n
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Maintenance Reporting Procedures for Campus Customers and Visitors<\/h3>\n
![\"\"](\"http:\/\/www.montclair.edu\/facilities\/wp-content\/uploads\/sites\/57\/2022\/01\/How-to-Report-Maintenance-Issues2-scaled.jpg\")
<\/p>\nWork Request and Prioritization Procedures<\/h3>\n
Submitting a Work Request<\/strong><\/h4>\n
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Work Prioritization<\/strong><\/h4>\n
\n2.\u00a0 Urgent<\/strong>, and
\n3.\u00a0 Rush<\/strong> work<\/p>\n![\"\"](\"http:\/\/www.montclair.edu\/facilities\/wp-content\/uploads\/sites\/57\/2022\/01\/Priority-Matrix-Graphic-for-FME-scaled.jpg\")
<\/p>\nFM&E: Our Shops<\/h2>\n
Carpentry Services<\/strong><\/h3>\n
![\"\"](\"http:\/\/www.montclair.edu\/facilities\/wp-content\/uploads\/sites\/57\/2018\/08\/hammer.png\")
<\/p>\nElectrical Services<\/strong><\/h3>\n
![\"\"](\"http:\/\/www.montclair.edu\/facilities\/wp-content\/uploads\/sites\/57\/2018\/08\/light-bulb.png\")
<\/p>\nHVAC Services<\/strong><\/h3>\n
![\"\"](\"http:\/\/www.montclair.edu\/facilities\/wp-content\/uploads\/sites\/57\/2018\/08\/hot-and-cold.png\")
<\/p>\nLock Services<\/strong><\/h3>\n
![\"\"](\"http:\/\/www.montclair.edu\/facilities\/wp-content\/uploads\/sites\/57\/2018\/08\/padlock.png\")
<\/p>\nPaint & Masonry Services<\/strong><\/h3>\n
![\"\"](\"http:\/\/www.montclair.edu\/facilities\/wp-content\/uploads\/sites\/57\/2018\/08\/paint-roller.png\")
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![\"\"](\"http:\/\/www.montclair.edu\/facilities\/wp-content\/uploads\/sites\/57\/2018\/08\/faucet.png\")
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