{"id":15217,"date":"2026-05-07T19:19:13","date_gmt":"2026-05-07T23:19:13","guid":{"rendered":"https:\/\/www.montclair.edu\/faculty-excellence\/?page_id=15217"},"modified":"2026-05-09T11:00:37","modified_gmt":"2026-05-09T15:00:37","slug":"when-canvas-isnt-available","status":"publish","type":"page","link":"https:\/\/www.montclair.edu\/faculty-excellence\/faculty-essentials\/when-canvas-isnt-available\/","title":{"rendered":"When Canvas Isn&#8217;t Available"},"content":{"rendered":"<p dir=\"ltr\">On May 7, Canvas became unavailable following a nationwide ransomware attack targeting Instructure, the company that provides the platform. There is no confirmed timeline for when service will be restored.<\/p>\n<p dir=\"ltr\"><strong>Instructors need to ensure academic continuity &#8212; completion of the Spring 2026 term and commencement of Summer 2026 Sessions A, B and D &#8212; without relying on Canvas.<\/strong><\/p>\n<p dir=\"ltr\">While Canvas is down, please monitor your email communications for updates regarding the status of Instructure\/Canvas and access restoration, as well as other instructions.<\/p>\n<p dir=\"ltr\"><strong>SUPPORT FOR FACULTY<\/strong><\/p>\n<ol>\n<li dir=\"ltr\">Visit this Google document: \u201c<a href=\"https:\/\/docs.google.com\/document\/d\/11w2pnzPygUK6luFqwE4iPiuck_N6S_xCcZJ_NHcM1es\/edit?usp=sharing\">Contingency Planning: When Canvas Isn&#8217;t Available<\/a>\u201d<\/li>\n<li dir=\"ltr\">Drop in for support on Zoom with OFE\/ITDS for Q&amp;A, demos, and individualized support in break-out rooms: <a rel=\"noopener\" href=\"https:\/\/montclair.zoom.us\/j\/91834646197?pwd=dHAA2IxUvIBJPwuK7Sh7Sn01owL3tY.1\" target=\"_blank\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/montclair.zoom.us\/j\/91834646197?pwd%3DdHAA2IxUvIBJPwuK7Sh7Sn01owL3tY.1&amp;source=gmail&amp;ust=1778377329698000&amp;usg=AOvVaw362JhoWkDjU-X2s4bu3VVj\">Friday (1-4)<\/a>, (<a rel=\"noopener\" href=\"https:\/\/montclair.zoom.us\/j\/96205982095?pwd=H1EztzfYrYK9oWOwjaIUODypbGY0nq.1&amp;jst=2\" target=\"_blank\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/montclair.zoom.us\/j\/96205982095?pwd%3DH1EztzfYrYK9oWOwjaIUODypbGY0nq.1%26jst%3D2&amp;source=gmail&amp;ust=1778377329698000&amp;usg=AOvVaw3hyrXYsiI40faQJwQOEAjD\">Saturday, 5\/9, 2-4<\/a>), and <a rel=\"noopener\" href=\"https:\/\/montclair.zoom.us\/j\/99444987274?pwd=RVmIiNcELRccQXIsNXgb2HmTqg3slO.1&amp;jst=2\" target=\"_blank\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/montclair.zoom.us\/j\/99444987274?pwd%3DRVmIiNcELRccQXIsNXgb2HmTqg3slO.1%26jst%3D2&amp;source=gmail&amp;ust=1778377329698000&amp;usg=AOvVaw3SsbGYM-GNZSAaUtLZbYtK\">Sunday, 5\/10, 3-5.\u00a0<\/a>We will help you troubleshoot your challenges either completing the Spring term or starting Summer Session A, B, or D on Monday, May 11.<\/li>\n<\/ol>\n<hr \/>\n<h2>Guidance for Spring 2026 Term Completion<\/h2>\n<ul>\n<li><strong>The final grade submission deadline has been extended to Friday, May 15, at 11:59 pm<\/strong>, with grades available to students on Monday, May 18 at noon.<\/li>\n<li><strong>Please communicate with students through email, Navigate, or Banner<\/strong> <strong>(see below) with your guidance about student submissions of any outstanding work<\/strong>. For example, you could choose to have students submit work via email or a Google form you create.<\/li>\n<li>University student course surveys for 14-week classes have an extended deadline of 8 am on May 16.<\/li>\n<\/ul>\n<h2>Guidance for Summer terms starting May 11 (sessions A, B, D):<\/h2>\n<p dir=\"ltr\">Although Canvas is down, you and your students have access to tools to assist you in starting your course on time.<\/p>\n<p dir=\"ltr\"><strong>Syllabi:<\/strong><\/p>\n<ul>\n<li dir=\"ltr\">You have access to your <a rel=\"noopener\" href=\"https:\/\/montclair.simplesyllabus.com\/\" target=\"_blank\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/montclair.simplesyllabus.com\/&amp;source=gmail&amp;ust=1778377329698000&amp;usg=AOvVaw3snypgNWjdydbdlBmTJkEh\">Montclair Syllabus<\/a> outside of Canvas.<\/li>\n<li dir=\"ltr\"><strong>If you have not already done so, complete your syllabus and publish it<\/strong> (hit \u201csubmit\u201d at the bottom of the screen). When you hit \u201csubmit\u201d you will also get a pop-up with sharing links. Use one of these in your communications with students (see below for email strategies).<\/li>\n<li dir=\"ltr\"><strong>Syllabi for courses that begin on May 11 should be published no later than Sunday, May 10 at 9:00 am.<\/strong> At that time, the University will send an email to students enrolled in summer sessions A, B and D, providing them with an external link to their Montclair syllabi. Through their netID, they will have access to the syllabi that are associated with courses for which they are registered.<\/li>\n<\/ul>\n<p>We will continue to communicate with students and faculty as we have more useful information to provide. Instructors will be updated by email and on this page until the problem is resolved.<\/p>\n<hr \/>\n<p dir=\"ltr\"><strong>To email your entire class: use Navigate or Banner Self-Service.<\/strong><\/p>\n<p dir=\"ltr\"><div class='inset lt-gray'>\n<p dir=\"ltr\"><strong>Through NEST\/Navigate:<\/strong><\/p>\n<p dir=\"ltr\">Log onto NEST &gt; Navigate &gt; under Students In My Courses &gt; select Term. Click the box on the top left above the list of your students&#8217; names to select all. Under the \u201cActions\u201d dropdown menu: choose \u201cSend Message.\u201d A dialog box will appear for you to write your message. <span style=\"font-weight: 400\">Documents and other attachments may be added to the message.<\/span><\/p>\n<p dir=\"ltr\">Note: You may also email individual students through Navigate by selecting the box next to their name.<\/p>\n<p dir=\"ltr\">Navigate users with Multiple Roles (e.g., Professor and Advisor)<span style=\"font-weight: 400\">: If you have multiple roles, select <\/span>\u201cProfessor Home\u201d<span style=\"font-weight: 400\"> at the top of your Navigate homepage to locate your class rosters.<\/span><\/p>\n<p dir=\"ltr\"><\/p><\/div>\n<div class='inset lt-gray'>\n<p dir=\"ltr\"><strong>Through NEST\/Banner Self Service:<\/strong><\/p>\n<p dir=\"ltr\">Log onto NEST &gt; Banner Self-Service &gt; Faculty\/Advisor Services &gt; Summary Class List &gt; choose Term &gt; select Course &gt; at bottom, <span style=\"font-weight: 400\">click \u201cEmail class\u201d and choose a native mail option such as Outlook or Apple Mail. If logged in, email addresses should populate within the mail program. <\/span><\/p>\n<\/div>\n<p><em>Last Modified: Saturday, May 9, 2026 11:00 am<\/em><\/p> EJI<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On May 7, Canvas became unavailable following a nationwide ransomware attack targeting Instructure, the company that provides the platform. There is no confirmed timeline for when service will be restored. Instructors need to ensure academic continuity &#8212; completion of the Spring 2026 term and commencement of Summer 2026 Sessions A, B and D &#8212; without [&hellip;]<\/p>\n","protected":false},"author":370,"featured_media":15221,"parent":13899,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-15217","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.montclair.edu\/faculty-excellence\/wp-json\/wp\/v2\/pages\/15217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.montclair.edu\/faculty-excellence\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.montclair.edu\/faculty-excellence\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/faculty-excellence\/wp-json\/wp\/v2\/users\/370"}],"replies":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/faculty-excellence\/wp-json\/wp\/v2\/comments?post=15217"}],"version-history":[{"count":26,"href":"https:\/\/www.montclair.edu\/faculty-excellence\/wp-json\/wp\/v2\/pages\/15217\/revisions"}],"predecessor-version":[{"id":15254,"href":"https:\/\/www.montclair.edu\/faculty-excellence\/wp-json\/wp\/v2\/pages\/15217\/revisions\/15254"}],"up":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/faculty-excellence\/wp-json\/wp\/v2\/pages\/13899"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/faculty-excellence\/wp-json\/wp\/v2\/media\/15221"}],"wp:attachment":[{"href":"https:\/\/www.montclair.edu\/faculty-excellence\/wp-json\/wp\/v2\/media?parent=15217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}