{"id":4394,"date":"2021-06-08T16:43:30","date_gmt":"2021-06-08T20:43:30","guid":{"rendered":"http:\/\/www.montclair.edu\/faculty-excellence\/?page_id=4394"},"modified":"2025-04-03T12:25:39","modified_gmt":"2025-04-03T16:25:39","slug":"conflict-management","status":"publish","type":"page","link":"https:\/\/www.montclair.edu\/faculty-excellence\/faculty-leaders-resources\/conflict-management\/","title":{"rendered":"Conflict Management"},"content":{"rendered":"<h2>Resources:<\/h2>\n<ul>\n<li>Berryman-Fink, C. (1998). <a href=\"https:\/\/ombudsfac.unm.edu\/Article_Summaries\/Can_We_Agree_to_Disagree.pdf\">Can we agree to disagree? Faculty-faculty conflict.<\/a> In Holton, S.A. (Ed.), <em>Mending the Cracks in the Ivory Tower: Strategies for Conflict Management in Higher Education<\/em> (pp. 141-163). Anker Publishing Company, Inc.<br \/>\n<strong>Description:<\/strong> This chapter describes the role of department chairs in managing faculty conflict and different conflict management strategies<br \/>\n<strong>Length:<\/strong> 14 pages<\/li>\n<li>Gelfand, M.J., Leslie, L.M., Keller. K., &amp; de Dreu, C. (2012). Conflict cultures in organizations: How leaders shape conflict cultures and their organizational-level consequences<a href=\"https:\/\/culture.miami.edu\/_assets\/pdf\/conflict-cultures-in-organizations...gelfand-et-al.,-2012.pdf\">.<\/a> <em>Journal of Applied Psychology<\/em>, 97(6), 1131-1147. https:\/\/doi.org\/10.1037\/a0029993<br \/>\n<strong>Description<\/strong>: This article describes the three different types of conflict cultures: collaborative, dominating, and avoidant.<br \/>\n<strong>Length<\/strong>: 17<\/li>\n<li>Gmelch, W. H., &amp; Carroll, J. B. (1991). The three Rs of conflict management for department chairs and faculty. <em>Innovative Higher Education<\/em>, 16(2), 107\u2013123, doi:10.1007\/bf00889655<br \/>\n<strong>Description<\/strong>: The article presents an introduction in understanding and addressing conflict in an academic department. The article uses strategies from the Thomas\/Killman response models and Fisher and Ury\u2019s foundation for principal conflict resolution.<br \/>\n<strong>Length<\/strong>: 16 Pages<\/li>\n<li>Klingel, S., &amp; Maffie, M. (2011). Conflict management systems in higher education: A look at mediation in public universities. <em>Dispute Resolution Journal<\/em>, 66(3), 12-17.<br \/>\n<strong>Description<\/strong>: This article goes over different types of conflict resolution mediations and alternative dispute resolutions in Public Universities.<br \/>\n<strong>Length<\/strong>: 5 pages<\/li>\n<li>Kruse, S. (2020). <a href=\"https:\/\/onlinelibrary.wiley.com\/doi\/epdf\/10.1002\/dch.30360\">Addressing Conflict Non Defensively.<\/a> <em>The Department Chair<\/em>, 31(3), 3-4. https:\/\/doi.org\/10.1002\/dch.30360<br \/>\n<strong>Description<\/strong>: This article provides advice from a current department chair on how they deal with conflict in a non defensive way<br \/>\n<strong>Length<\/strong>: 2 Pages<\/li>\n<li>Thomas, J. and Thomas, K. (2015). Working With Difficult Faculty: Challenges for the Chair<a href=\"https:\/\/americankinesiology.org\/Content\/Documents\/03_Thomas_mono_series.pdf\">.<\/a> <em>AKA Monographs: Leading and Managing the Kinesiology Department<\/em>, 1(3), 1-4.<br \/>\n<strong>Description<\/strong>: This article identifies that types of people who are problems and how to mitigate the situation<br \/>\n<strong>Length<\/strong>: 4 pages<\/li>\n<li>Warters, W. C. (1995). Conflict management in higher education: A review of current approaches. <em>New Directions for Higher Education<\/em>, 92 , 71\u201378, doi:10.1002\/he.36919959212<br \/>\n<strong>Description<\/strong>: This article provides a summary of current conflict management mechanisms used in higher education.<br \/>\n<strong>Length<\/strong>: 8 Pages<\/li>\n<li>Warters, W. C. (1999). The history of campus mediation systems: Research and practice. <em>College of Law CNCR-Hewlett Foundation Seed Grant White Papers.<\/em> Paper 10.<br \/>\n<strong>Description<\/strong>: The article describes the different types of mediation systems used in Universities from 1967-1998<br \/>\n<strong>Length<\/strong>: 24 Pages<\/li>\n<li>Waters, B. &amp; Wendy, S.J. (2003). <a href=\"https:\/\/creducation.net\/resources\/Campus_DR_Guidelines.pdf\">Institutional and program level guidelines for conflict management in higher education.<\/a><em> Campus Conflict Management Guidelines Committee.<\/em> https:\/\/eric.ed.gov\/?id=ED499549<br \/>\n<strong>Description<\/strong>: This article provides a set of best practices of conflict-handling services for colleges and universities.<br \/>\n<strong>Length<\/strong>: 30 pages<\/li>\n<li>Watson, N.T., Rogers, K.S., Watson, K.L., &amp; Liau-Hing Yep, C. (2019). <a href=\"https:\/\/culture.miami.edu\/_assets\/pdf\/integrating-social-justice-based-conflict-resolution-in-higher-ed...watson-et-al.,-2019.pdf\">Integrating social justice-based conflict resolution into higher education settings: Faculty, staff, and student professional development through mediation training.<\/a> <em>Conflict Resolution Quarterly,<\/em> 36(3), 251-262. https:\/\/doi.org\/10.1002\/crq.21233<br \/>\n<strong>Description<\/strong>: This article describes a practical model to integrate conflict management techniques on social justice principles into higher education<br \/>\n<strong>Length<\/strong>: 12 pages<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: right\">Updated 07.21.22 SR<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Resources: Berryman-Fink, C. (1998). Can we agree to disagree? Faculty-faculty conflict. In Holton, S.A. (Ed.), Mending the Cracks in the Ivory Tower: Strategies for Conflict Management in Higher Education (pp. 141-163). Anker Publishing Company, Inc. 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