{"id":2225,"date":"2018-02-27T13:34:53","date_gmt":"2018-02-27T18:34:53","guid":{"rendered":"http:\/\/www.montclair.edu\/information-technology\/?page_id=2225"},"modified":"2025-10-10T10:21:42","modified_gmt":"2025-10-10T14:21:42","slug":"technical-support-services","status":"publish","type":"page","link":"https:\/\/www.montclair.edu\/information-technology\/technical-support-services\/","title":{"rendered":"Technical Support Services"},"content":{"rendered":"

Mission Statement<\/h2>\n

Technical Support Services (TSS) mission is to increase the level of technical support for all customer-facing technologies and to maintain our strategic commitment to infuse technology into teaching, learning and administrative processes; to provide exceptional care when it comes to resolving issues via a multitude of technologies; to configure, manage and safeguard all computing devices provided by the University; to allow for industry standard computing devices to be provided to Faculty and Staff to ensure that we continue to provide state of the art technologies in our mediated classrooms, labs and conference rooms; To allow for students to utilize computing labs and laptops in order for them to be prepared for their coursework and future positions. Technical Support Services is made up of several key areas: Application Support for Workday and Student, the IT Service Desk, Endpoint Engineering, Public, Teaching and Specialty Computer Labs and Audio-Visual (AV) Services.<\/p>\n

Staff<\/h2>\n
\n
\"Summer<\/figure>\n<\/div>
\n

Summer R. Jones<\/strong>
\nAssociate Vice President
\nTechnical Support Services
\nphone: 973-655-3370<\/a>
\nemail: jonessu@montclair.edu<\/a><\/p>\n<\/div><\/div>
\n

\n
\"Meridith<\/figure>\n<\/div>
\n

Meredith Cohen<\/strong>
\nAdministrative Financial Assistant
\nphone: 973-655-5434<\/a>
\nemail: cohenm@montclair.edu<\/a><\/p>\n<\/div><\/div>
\n

\n
\"Michael<\/figure>\n<\/div>
\n

Michael Korinko<\/strong>
\nDirector, Audio Visual Engineering<\/strong>
\nphone: 973-655-7327<\/a>
\nemail: korinkom@montclair.edu<\/a><\/p>\n<\/div>

\n
\"Viktor<\/figure>\n<\/div>
\n

Viktor Turchyn<\/strong>
\nDirector, Computing Labs Engineering<\/strong>
\nphone: 973-655-7322<\/a>
\nemail: turchynv@montclair.edu<\/a><\/p>\n<\/div><\/div>\n

\n
\"Jason<\/a><\/figure>\n<\/div>
\n

Jason Francis
\nDirector, Endpoint Engineering<\/strong>
\nphone: 973-655-3374<\/a>
\nemail: francisj@montclair.edu<\/a><\/p>\n<\/div>

\n
<\/div>
<\/div>\n
\"John<\/figure>\n<\/div>
\n

John Sandella<\/strong>
\nDirector, IT Support Services<\/strong>
\nphone: 973-655-3529<\/a>
\nemail: sandellaj@montclair.edu<\/a><\/p>\n<\/div><\/div>\n

\n

Application Support Specialists – Workday<\/h2>\n
\n
\"TSS<\/a><\/figure>\n<\/div>
\n

Caroline Wesoly<\/strong>
\nWorkday Customer Care Specialist
\nphone: 973-655-5000<\/span><\/a>
\nemail: wesolyc@montclair.edu<\/a><\/a><\/p>\n<\/div>

\n
\"TSS<\/a><\/figure>\n<\/div>
\n

Susan Brunda<\/strong>
\nWorkday Customer Care Specialist
\nphone: 973-655-5000<\/a>
\nemail: brundas@montclair.edu<\/a><\/p>\n<\/div><\/div>\n

\n
<\/a><\/figure>\n<\/div>
\n

Nathaniel Aker<\/strong>
\nWorkday Customer Care Specialist
\nphone: 973-655-5000<\/span><\/a>
\nemail: akern@montclair.edu<\/a><\/p>\n<\/div>

\n
\"Steve<\/a><\/figure>\n<\/div>
\n

Steve Wallis<\/strong>
\nQuality Assurance Supervisor
\nphone: 973-655-3521<\/span><\/a>
\nemail: walliss@montclair.edu<\/a><\/p>\n<\/div><\/div>\n

\n
\"TSS<\/a><\/figure>\n<\/div>
\n

Nikki Kurzynowski<\/strong>
\nService Desk Support Analyst
\nBloomfield
\nphone: 973-655-7971<\/a> (Option 1)
\nemail: kurzynowskin@montclair.edu<\/a><\/p>\n<\/div><\/div>\n

Audio Visual Engineering<\/h2>\n
\n
\"Stanley<\/figure>\n<\/div>
\n

Stanley Henry<\/strong>
\nClassroom and Media Support
\nphone: 973-655-7971<\/a> (Option 4)
\nemail: henrys@montclair.edu<\/a><\/p>\n<\/div>

\n
<\/div>
<\/div>\n
\"TSS<\/a><\/figure>\n<\/div>
\n

Len Belli<\/strong>
\nAV Engineering Specialist
\nMontclair Campus
\nphone: 973-655-7971<\/a> (Option 4)
\nemail: bellil@montclair.edu<\/a><\/p>\n<\/div><\/div>
\n

\n
\"TSS<\/a><\/figure>\n<\/div>
\n

Rob Radics<\/strong>
\nAudio Video Support Specialist
\nBloomfield Campus
\nphone: 973-655-7971<\/a> (Option 4)
\nemail: radicsr@montclair.edu<\/a><\/p>\n<\/div>

\n
\"Francisco<\/figure>\n<\/div>
\n

Francisco Salgado<\/strong>
\nClassroom and Media Support
\nMontclair Campus
\nphone: 973-655-7971<\/a> (Option 4)
\nemail: salgadof@montclair.edu<\/a><\/p>\n<\/div><\/div>
\n

\n
\"Patrick<\/figure>\n<\/div>
\n

Patrick Glackin<\/strong>
\nClassroom and Media Support – Evening
\nMontclair Campus
\nphone: 973-655-7971<\/a> (Option 4)
\nemail: glackinp@montclair.edu<\/a><\/p>\n<\/div>

\n
\"Richard<\/figure>\n<\/div>
\n

Richard Tae<\/strong>
\nAV Engineering Specialist
\nMontclair Campus
\nphone: 973-655-7971<\/a> (Option 4)
\nemail: taer@montclair.edu<\/a><\/p>\n<\/div><\/div>\n

\n

Computer Labs Engineering<\/h2>\n
\n
<\/a><\/figure>\n<\/div>
\n

Harrison Granados<\/strong>
\nClinical IT Support Specialist
\nCenter for Clinical Services (CCS)
\nphone: 973-655-7971<\/a> (Option 1)
\nemail: granadosh@montclair.edu<\/a><\/p>\n<\/div>

\n
\"TSS<\/a><\/figure>\n<\/div>
\n

Nicole Sanchez<\/strong>
\nComputer Lab Services Technician
\nphone: 973-655-7971<\/a> (Option 1)
\nemail: sanchezni@montclair.edu<\/a><\/p>\n<\/div><\/div>\n

\n
\"TSS<\/a><\/figure>\n<\/div>
\n

Cristian Garcia<\/strong>
\nComputer Labs Services Technician
\nBloomfield Campus
\nphone: 973-655-7971<\/a> (Option 1)
\nemail: garciac@montclair.edu<\/a><\/p>\n<\/div><\/div>\n

\n

Endpoint Engineering<\/h2>\n
\n
\"KJ<\/figure>\n<\/div>
\n

Kehinda “KJ” Hopkins<\/strong>
\nEndpoint Engineer
\nMontclair Campus
\nphone: 973-655-7971<\/a> (Option 1)
\nemail: hopkinske@montclair.edu<\/a><\/p>\n<\/div>

\n
\"John<\/figure>\n<\/div>
\n

John Osmak<\/strong>
\nEndpoint Engineer
\nMontclair Campus
\nphone: 973-655-7971<\/a> (Option 1)
\nemail: osmakj@montclair.edu<\/a><\/p>\n<\/div><\/div>\n

\n
\"Brandy<\/a><\/figure>\n<\/div>
\n

Brandy Taylor<\/strong>
\nEndpoint Engineer – Mac Administrator
\nMontclair Campus
\nphone: 973-655-7971<\/a> (Option 1)
\nemail: taylorbr@montclair.edu<\/a><\/p>\n<\/div><\/div>\n

\n
\n
<\/a><\/figure>\n<\/div>
\n

Rory Burns<\/strong>
\nEndpoint Technician – Mac Specialist
\nphone: 973-655-7971<\/a> (Option 1)
\nemail: burnsr@montclair.edu<\/a><\/p>\n<\/div>

\n
<\/a><\/figure>\n<\/div>
\n

Chris Chu<\/strong>
\nEndpoint Technician
\nphone: 973-655-7971<\/a> (Option 1)
\nemail: chuch@montclair.edu<\/a><\/p>\n<\/div><\/div>\n

\n
\"Steve<\/figure>\n<\/div>
\n

Steve Davage<\/strong>
\nEndpoint Technician
\nphone: 973-655-7971<\/a> (Option 1)
\nemail: davages@montclair.edu<\/a><\/p>\n<\/div>

\n
\"Franklin<\/a><\/figure>\n<\/div>
\n

Franklin Peralta<\/strong>
\nEndpoint Technician
\nphone: 973-655-7971<\/a> (Option 1)
\nemail: peraltaf@montclair.edu<\/a><\/p>\n<\/div><\/div>\n

\n
\"Michael<\/figure>\n<\/div>
\n

Michael Hambel<\/strong>
\nEndpoint Technician
\nphone: 973-655-7971<\/a> (Option 1)
\nemail: hambelm@montclair.edu<\/a><\/p>\n<\/div>

\n
<\/a><\/figure>\n<\/div>
\n

Okeefe Virgo<\/strong>
\nEndpoint Technician – Evening
\nMontclair Campus
\nphone: 973-655-7971<\/a> (Option 1)
\nemail: virgoo@montclair.edu<\/a><\/p>\n<\/div>

\n<\/div><\/div>\n
\n
\"TSS<\/a><\/figure>\n<\/div>
\n

Brian Kovacs<\/strong>
\nEndpoint Specialist
\nBloomfield Campus
\nphone: 973-655-7971<\/a> (Option 1)
\nemail: kovacsb@montclair.edu<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Mission Statement Technical Support Services (TSS) mission is to increase the level of technical support for all customer-facing technologies and to maintain our strategic commitment to infuse technology into teaching, learning and administrative processes; to provide exceptional care when it comes to resolving issues via a multitude of technologies; to configure, manage and safeguard all […]<\/p>\n","protected":false},"author":1,"featured_media":4237,"parent":0,"menu_order":174,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2225","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/pages\/2225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/comments?post=2225"}],"version-history":[{"count":71,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/pages\/2225\/revisions"}],"predecessor-version":[{"id":25846,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/pages\/2225\/revisions\/25846"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/media\/4237"}],"wp:attachment":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/media?parent=2225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}