{"id":25739,"date":"2025-10-10T15:02:59","date_gmt":"2025-10-10T19:02:59","guid":{"rendered":"https:\/\/www.montclair.edu\/information-technology\/?page_id=25739"},"modified":"2025-10-10T15:02:59","modified_gmt":"2025-10-10T19:02:59","slug":"activate-manage-netid-and-password","status":"publish","type":"page","link":"https:\/\/www.montclair.edu\/information-technology\/activate-manage-netid-and-password\/","title":{"rendered":"Activate\/Manage NetID and Password"},"content":{"rendered":"<div class=\"tab-group\"><div class=\"tab-content\"><h2>Students<\/h2><br \/>\nTo enhance security, you must use multifactor authentication with your NetID. Please follow the steps below to claim your NetID and set up multifactor authentication on your account.\n<p><strong>**Important**<\/strong> Ensure you always have access to a mobile phone when using University applications.<\/p>\n<p><strong>Jump To&#8230;<\/strong><\/p>\n<ul>\n<li><a href=\"#yournetid\">Your Montclair NetID<\/a><\/li>\n<li><a href=\"#multifactor\">Enabling Multifactor Authentication<\/a><\/li>\n<\/ul>\n<h2 id=\"yournetid\">Your Montclair NetID<\/h2>\n<p><span class=\"prpl-button\"><a href=\"https:\/\/iams-amc.montclair.edu\/page-intro\">NetID Account Management Center<\/a><\/span><\/p>\n<p><strong>Students are encouraged to update their personal email addresses, mobile phone numbers, and emergency contact information in NEST to ensure a seamless process.<\/strong><\/p>\n<ul>\n<li><a href=\"#netid\">What is a NetID?<\/a><\/li>\n<li><a href=\"#claim\">How do I Claim my NetID?<\/a><\/li>\n<li><a href=\"#lost\">How do I Reset my Lost NetID Password?<\/a><\/li>\n<li><a href=\"#change\">How do I Change my NetID Password?<\/a><\/li>\n<\/ul>\n<h3 id=\"netid\">What is a NetID?<\/h3>\n<p>Your University NetID comprises your last name, first initial, and a number, i.e., smitha1. This is the ID you will use to access most systems and online services on campus. You can manage your NetID via the <a rel=\"noopener\" href=\"https:\/\/iams-amc.montclair.edu\/page-intro\" target=\"_blank\">NetID Account Management Center<\/a>\u00a0website.<\/p>\n<h3 id=\"claim\">How do I Claim my NetID?<\/h3>\n<div class=\"prpl-step-group\"><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">1<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer open\"><div class=\"prpl-drawer-header\">Admissions Email<\/div><div class=\"prpl-drawer-content\">\n<p>When a student is accepted to Montclair State University and pays their New Student Deposit (if required), they will receive an email from University Admissions to their personal email address about how to claim their University NetID.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">2<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Policies and Procedures<\/div><div class=\"prpl-drawer-content\">\n<p>Students will be directed to the\u00a0<a rel=\"noopener\" href=\"https:\/\/iams-amc.montclair.edu\/page-intro\" target=\"_blank\">NetID Account Management Center<\/a>\u00a0website, where they must enter their University NetID and accept the Montclair State University IT Policies and Procedures.<\/p>\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/enter-netid.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/enter-netid.png.0.1x.generic.jpg\" alt=\"Enter NetID and press next\"\/><\/figure>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">3<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Verification<\/div><div class=\"prpl-drawer-content\">\n<p>Students will be asked what method they would like to receive their verification link.<\/p>\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-verification-link.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-verification-link.png.0.1x.generic.jpg\" alt=\"Choose your preferred verification delivery method\"\/><\/figure>\n<ul>\n<li>If a student selects email verification they will be sent a link to their personal email address with further instructions.<\/li>\n<li>If a student selects SMS text message, they will be sent a verification code to their mobile phone number to input on the reset page.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">4<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Challenge Questions<\/div><div class=\"prpl-drawer-content\">\n<p>After verifying their University NetID, the student will be asked to answer one of four Challenge Questions:<\/p>\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-challenge-questions.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-challenge-questions.png.0.1x.generic.jpg\" alt=\"Answer one of four challenge questions\"\/><\/figure>\n<ul>\n<li>What are the last four digits of your Social Security Number?<\/li>\n<li>What is the first and last name of one of your emergency contacts (ex. John Smith)?<\/li>\n<li>What is the area code+ phone number of one of your emergency contacts (ex. ### ###-####)?<\/li>\n<li>What are the last four digits of your CWID?<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">5<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Set Password<\/div><div class=\"prpl-drawer-content\">\n<p>The student will be asked to set their password and confirm their new password.<\/p>\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-create-password.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-create-password.png.0.1x.generic.jpg\" alt=\"Set and confirm your NetID password\"\/><\/figure>\n<p>When creating a password, follow the following password rules:<\/p>\n<ul>\n<li>Minimum of 10 characters and satisfy other rules or have a minimum passphrase length of 20 characters<\/li>\n<li>At least one capital letter or a minimum password length of 20 characters<\/li>\n<li>No spaces at the beginning or end of the password<\/li>\n<li>At least one lower case number or minimum password length of 20\u00a0characters<\/li>\n<li>At least two special characters or numbers or a minimum password length of 20\u00a0characters<\/li>\n<li>Maximum length of 128\u00a0characters<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">6<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">NetID Setup Completed<\/div><div class=\"prpl-drawer-content\">\n<p>After setting their password, the student is ready to log into anything requiring their University NetID and password.<\/p>\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-claimed.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-claimed.png.0.1x.generic.jpg\" alt=\"You have completed the account claiming process!\"\/><\/figure>\n<\/div><\/div><\/div><\/div><\/div>\n<p style=\"text-align: right\"><a href=\"#top\">Back to Top<\/a><\/p>\n<h3 id=\"lost\">How do I Reset my Lost NetID Password?<\/h3>\n<div class=\"prpl-step-group\"><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">1<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer open\"><div class=\"prpl-drawer-header\">Select Forgot Password<\/div><div class=\"prpl-drawer-content\">\n<p>Visit the\u00a0<a rel=\"noopener\" href=\"https:\/\/iams-amc.montclair.edu\/page-intro\" target=\"_blank\">NetID Account Management Center<\/a>\u00a0website and select the \u201cForgot Password\u201d link.<\/p>\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-reset-password-verification.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-reset-password-verification.png.0.1x.generic.jpg\" alt=\"NetID reset password verification link selection\"\/><\/figure>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">2<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Input NetID<\/div><div class=\"prpl-drawer-content\">\n<p>Students must input their University NetID and select Submit.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">3<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Verification<\/div><div class=\"prpl-drawer-content\">\n<p>Students will be prompted to receive a password verification link via email or a verification SMS text message.<\/p>\n<ul>\n<li>If a student selects email verification they will be sent a link to their personal email address with further instructions.<\/li>\n<li>If a student selects SMS text message, they will be sent a verification code to their mobile phone number to input on the reset page.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">4<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Challenge Questions<\/div><div class=\"prpl-drawer-content\">\n<p>After verifying their University NetID, the student will be asked to answer one of four Challenge Questions:<\/p>\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-reset-password-challenge-questions.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-reset-password-challenge-questions.png.0.1x.generic.jpg\" alt=\"NetID password reset challenge questions\"\/><\/figure>\n<ul>\n<li>What are the last four digits of your Social Security Number?<\/li>\n<li>What is the first and last name of one of your emergency contacts (ex. John Smith)?<\/li>\n<li>What is the area code+ phone number of one of your emergency contacts (ex. ### ###-####)?<\/li>\n<li>What are the last four digits of your CWID?<\/li>\n<\/ul>\n<p>If a student previously confirmed their email address or mobile phone number, they may be asked two challenge questions in lieu of a verification email link or SMS code.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">5<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Set New Password<\/div><div class=\"prpl-drawer-content\">\n<p>The student will be asked to set their password and confirm their new password.<\/p>\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-reset-password-new-password.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-reset-password-new-password.png.0.1x.generic.jpg\" alt=\"Set a new NetID password\"\/><\/figure>\n<p>When creating a password, follow the following password rules:<\/p>\n<ul>\n<li>Minimum of 10 characters and satisfy other rules or have a minimum passphrase length of 20 characters<\/li>\n<li>At least one capital letter or a minimum password length of 20 characters<\/li>\n<li>No spaces at the beginning or end of the password<\/li>\n<li>At least one lower case number or minimum password length of 20\u00a0characters<\/li>\n<li>At least two special characters or numbers or a minimum password length of 20\u00a0characters<\/li>\n<li>Maximum length of 128\u00a0characters<\/li>\n<\/ul>\n<p><strong>You cannot use a previously used password.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">6<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Confirmation<\/div><div class=\"prpl-drawer-content\">\n<p>After successfully creating their new password, the student will be able to login to any service requiring their University NetID and password.<\/p>\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-reset-password-successful.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-reset-password-successful.png.0.1x.generic.jpg\" alt=\"Password reset complete\"\/><\/figure>\n<p>The student will also receive an email to their personal email address confirming that they had recently changed their password and steps to take in case this was done maliciously.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<p style=\"text-align: right\"><a href=\"#top\">Back to Top<\/a><\/p>\n<h3 id=\"change\">How do I Change my NetID Password?<\/h3>\n<div class=\"prpl-step-group\"><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">1<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer open\"><div class=\"prpl-drawer-header\">Login<\/div><div class=\"prpl-drawer-content\">\n<p>If a student wants to change their password, they can log into the <a rel=\"noopener\" href=\"https:\/\/iams-amc.montclair.edu\/page-intro\" target=\"_blank\">NetID Account Management Center<\/a>\u00a0website using their NetID and current password.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">2<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Policies and Procedures<\/div><div class=\"prpl-drawer-content\">\n<p>Upon logging in, students may need to read and accept the Montclair State University IT Policies and Procedures.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">3<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Select Change Password<\/div><div class=\"prpl-drawer-content\">\n<p>After logging in, students can use the menu on the front page to \u201cchange the password on your already active account\u201d<\/p>\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-change-password-account-home.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-change-password-account-home.png.0.1x.generic.jpg\" alt=\"NetID Account Management Center\"\/><\/figure>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">4<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Challenge Question<\/div><div class=\"prpl-drawer-content\">\n<p>On this page, the student must enter their current password, their new password and answer a challenge question.<\/p>\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-change-password-form.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-change-password-form.png.0.1x.generic.jpg\" alt=\"Change password form\"\/><\/figure>\n<p>The Challenge Questions consist of the following questions:<\/p>\n<ul>\n<li>What are the last four digits of your Social Security Number?<\/li>\n<li>What is the first and last name of one of your emergency contacts (ex. John Smith)?<\/li>\n<li>What is the area code+ phone number of one of your emergency contacts (ex. ### ###-####)?<\/li>\n<li>What are the last four digits of your CWID?<\/li>\n<\/ul>\n<p><strong>Please Note:<\/strong> Students can only skip each challenge question one time.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">5<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Password Rules<\/div><div class=\"prpl-drawer-content\">\n<p>When creating a password, follow the following password rules:<\/p>\n<ul>\n<li>Minimum of 10 characters and satisfy other rules or have a minimum passphrase length of 20 characters<\/li>\n<li>At least one capital letter or a minimum password length of 20 characters<\/li>\n<li>No spaces at the beginning or end of the password<\/li>\n<li>At least one lower case number or minimum password length of 20\u00a0characters<\/li>\n<li>At least two special characters or numbers or a minimum password length of 20\u00a0characters<\/li>\n<li>Maximum length of 128\u00a0characters<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">6<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Confirmation<\/div><div class=\"prpl-drawer-content\">\n<ul>\n<li>After the student successfully changes their password, they will be returned to the main University NetID webpage with a success message.<\/li>\n<li>The student will also receive an email to their personal email address confirming that they had recently changed their password and steps to take in case this was done maliciously.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>\n<h2 id=\"multifactor\">Multifactor Authentication<\/h2>\n<p>All students are required to install the DUO mobile app on their device for Multifactor Authentication.<\/p>\n<ul>\n<li><a rel=\"noopener\" href=\"https:\/\/www.montclair.edu\/information-technology\/security\/duo-mfa\/#initial-enrollment\" target=\"_blank\">How do I Set Up MFA Authentication?\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/www.montclair.edu\/information-technology\/security\/duo-mfa\/#faq\">MFA Frequently Asked Questions<\/a> (Scroll down to FAQs)<\/li>\n<\/ul>\n<p style=\"text-align: right\"><a href=\"#top\">Back to Top<\/a><\/p>\n<\/div><div class=\"tab-content\"><h2>Faculty, Staff, Emeriti, Affiliates<\/h2>\n<p id=\"top\" style=\"text-align: left\"><span style=\"font-weight: 400\">Faculty, staff, emeriti, and affiliates are able to change their University NetID passwords at anytime using the <a href=\"https:\/\/iams-amc.montclair.edu\/page-intro\">NetID Account Management Center<\/a>. They will also be able to reset their password via challenge questions.<\/span><\/p>\n<p><strong>Faculty, staff and emeriti are encouraged to update their personal email addresses, mobile phone numbers, and emergency contact information in Workday in order to make sure the process is as seamless as possible.<\/strong><\/p>\n<p><strong>Affiliates are encouraged to update their personal email addresses, mobile phone numbers, and emergency contact information in <a href=\"http:\/\/nest.montclair.edu\">NEST<\/a> in order to make sure the process is as seamless as possible.<\/strong><\/p>\n<ul>\n<li><a href=\"#netid\">What is a NetID?<\/a><\/li>\n<li><a href=\"#lost\">How do I Reset my Lost NetID Password?<\/a><\/li>\n<li><a href=\"#change\">How do I Change my NetID Password?<\/a><\/li>\n<\/ul>\n<h2 id=\"netid\"><span style=\"font-weight: 400\">What is a NetID?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Your University NetID is comprised of your last name, first initial and a number: i.e. smitha1. This is the ID you will use to access the majority of systems and online services on campus. You can manage your NetID via the\u00a0<a href=\"https:\/\/iams-amc.montclair.edu\/page-intro\">NetID Account Management Center<\/a>\u00a0website.<\/span><\/p>\n<h2 id=\"lost\"><span style=\"font-weight: 400\">How do I Reset my Lost NetID Password?<\/span><\/h2>\n<div class=\"prpl-step-group\"><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">1<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer open\"><div class=\"prpl-drawer-header\">Select Forgot Password<\/div><div class=\"prpl-drawer-content\">\n<p><span style=\"font-weight: 400\">Visit the\u00a0<a href=\"https:\/\/iams-amc.montclair.edu\/page-intro\">NetID Account Management Center<\/a>\u00a0website and select the <em>\u201c<\/em><\/span><em>Reset Password for the First Time, or Reset Forgotten or Expired Password<\/em><span style=\"font-weight: 400\"><em>\u201d<\/em> link.<\/span><\/p>\n<p style=\"text-align: right\">\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/06\/policy-acceptance.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/06\/policy-acceptance.png.0.1x.generic.jpg\" alt=\"NetID reset password verification link selection\"\/><\/figure>\n<\/p><\/div><\/div><\/p><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">2<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Input NetID<\/div><div class=\"prpl-drawer-content\">\n<p><span style=\"font-weight: 400\">Users must input their University NetID and select Submit.<\/span><\/p>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">3<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Verification<\/div><div class=\"prpl-drawer-content\">\n<p><span style=\"font-weight: 400\">Users will be prompted to receive a password verification link via email or a verification SMS text message.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If user selects email verification they will be sent a link to their personal email address with further instructions.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If user selects SMS text message, they will be sent a verification code to their mobile phone number to input on the reset page.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">4<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Challenge Questions<\/div><div class=\"prpl-drawer-content\">\n<p><span style=\"font-weight: 400\">After verifying their University NetID, the user will be asked to answer one of four Challenge Questions:<\/span><\/p>\n<p style=\"text-align: right\">\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-reset-password-challenge-questions.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-reset-password-challenge-questions.png.0.1x.generic.jpg\" alt=\"NetID password reset challenge questions\"\/><\/figure>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">What are the last four digits of your Social Security Number?<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">What is the first and last name of one of your emergency contacts (ex. John Smith)?<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">What is the area code+ phone number of one of your emergency contacts (ex. ### ###-####)?<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">What are the last four digits of your CWID?<\/span><\/li>\n<\/ul>\n<\/p><p><span style=\"font-weight: 400\">If a user previously confirmed their email address or mobile phone number, they may be asked two challenge questions in lieu of a verification email link or SMS code.<\/span><\/p>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">5<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Set New Password<\/div><div class=\"prpl-drawer-content\">\n<p><span style=\"font-weight: 400\">The user will be asked to set their password and confirm their new password.<\/span><\/p>\n<p style=\"text-align: right\">\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-reset-password-new-password.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-reset-password-new-password.png.0.1x.generic.jpg\" alt=\"Set a new NetID password\"\/><\/figure>\n<\/p><p><span style=\"font-weight: 400\">When creating a password, follow the following password rules:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Minimum of 10 characters and satisfy other rules or have a minimum passphrase length of 20 characters<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">At least one capital letter or a minimum password length of 20 characters<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">No spaces at the beginning or end of the password<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">At least one lower case number or minimum password length of 20\u00a0characters<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">At least two special characters or numbers or a minimum password length of 20\u00a0characters<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Maximum length of 128\u00a0characters<\/span><\/li>\n<\/ul>\n<p><strong>You cannot use a previously used password.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">6<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Confirmation<\/div><div class=\"prpl-drawer-content\">\n<p><span style=\"font-weight: 400\">After successfully creating their new password, the user will be able to login to any service requiring their University NetID and password.<\/span><\/p>\n<p style=\"text-align: right\">\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-reset-password-successful.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-reset-password-successful.png.0.1x.generic.jpg\" alt=\"Password reset complete\"\/><\/figure>\n<\/p><p><span style=\"font-weight: 400\">The user will also receive an email to their personal email address confirming that they had recently changed their password and steps to take in case this was done maliciously. <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<p style=\"text-align: right\"><a href=\"#top\">Back to Top<\/a><\/p>\n<h2 id=\"change\"><span style=\"font-weight: 400\">How do I Change my NetID Password?<\/span><\/h2>\n<div class=\"prpl-step-group\"><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">1<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer open\"><div class=\"prpl-drawer-header\">Login<\/div><div class=\"prpl-drawer-content\">\n<p><span style=\"font-weight: 400\">If a user wants to change their password, they can log into the <a href=\"https:\/\/iams-amc.montclair.edu\/page-intro\">NetID Account Management Center<\/a>\u00a0website using their NetID and current password.<\/span><\/p>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">2<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Policies and Procedures<\/div><div class=\"prpl-drawer-content\">\n<p><span style=\"font-weight: 400\">Upon logging in, users may need to read and accept the Montclair State University IT Policies and Procedures.<\/span><\/p>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">3<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Select Change Password<\/div><div class=\"prpl-drawer-content\">\n<p><span style=\"font-weight: 400\">After logging in, users can use the menu on the front page to \u201cchange the password on your already active account\u201d<\/span><\/p>\n<p style=\"text-align: right\">\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-change-password-account-home.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-change-password-account-home.png.0.1x.generic.jpg\" alt=\"NetID Account Management Center\"\/><\/figure>\n<\/p><\/div><\/div><\/p><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">4<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Challenge Question<\/div><div class=\"prpl-drawer-content\">\n<p><span style=\"font-weight: 400\">On this page, the user must enter their current password, their new password and answer a challenge question.<\/span><\/p>\n<p style=\"text-align: right\">\n<figure class=\"responsive-image-holder wp-caption alignnone\"><img decoding=\"async\" class=\"mlt-responsive-image\" data-original-image=\"\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-change-password-form.png\" src=\"\/responsive-media\/cache\/information-technology\/wp-content\/uploads\/sites\/168\/2019\/03\/netid-change-password-form.png.0.1x.generic.jpg\" alt=\"Change password form\"\/><\/figure>\n<\/p><p><span style=\"font-weight: 400\">The Challenge Questions consist of the following questions:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">What are the last four digits of your Social Security Number?<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">What is the first and last name of one of your emergency contacts (ex. John Smith)?<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">What is the area code+ phone number of one of your emergency contacts (ex. ### ###-####)?<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">What are the last four digits of your CWID?<\/span><\/li>\n<\/ul>\n<p><strong>Please Note:<\/strong><span style=\"font-weight: 400\"> Users can only skip each challenge question one time.<\/span><\/p>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">5<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Password Rules<\/div><div class=\"prpl-drawer-content\">\n<p><span style=\"font-weight: 400\">When creating a password, follow the following password rules:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Minimum of 10 characters and satisfy other rules or have a minimum passphrase length of 20 characters<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">At least one capital letter or a minimum password length of 20 characters<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">No spaces at the beginning or end of the password<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">At least one lower case number or minimum password length of 20\u00a0characters<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">At least two special characters or numbers or a minimum password length of 20\u00a0characters<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Maximum length of 128\u00a0characters<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><div class=\"prpl-step\"><div class=\"prpl-step-number\"><span class=\"label-part\">Step<\/span> <span class=\"number-part\">6<\/span><\/div>\n<div class=\"prpl-step-content\"><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Confirmation<\/div><div class=\"prpl-drawer-content\">\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">After the user successfully changes their password, they will be returned to the main University NetID webpage with a success message. <\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The user will also receive an email to their personal email address confirming that they had recently changed their password and steps to take in case this was done maliciously.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>\n<h2 id=\"multifactor\">Multifactor Authentication<\/h2>\n<p>All faculty and staff are required to install the DUO mobile app on their device for Multifactor Authentication.<\/p>\n<ul>\n<li><a rel=\"noopener\" href=\"https:\/\/www.montclair.edu\/information-technology\/security\/duo-mfa\/#initial-enrollment\" target=\"_blank\">How do I Set Up MFA Authentication?\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/www.montclair.edu\/information-technology\/security\/duo-mfa\/#faq\">MFA Frequently Asked Questions<\/a> (Scroll down to FAQs)<\/li>\n<\/ul>\n<p style=\"text-align: right\"><a href=\"#top\">Back to Top<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":368,"featured_media":3983,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-25739","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/pages\/25739","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/users\/368"}],"replies":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/comments?post=25739"}],"version-history":[{"count":7,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/pages\/25739\/revisions"}],"predecessor-version":[{"id":26067,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/pages\/25739\/revisions\/26067"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/media\/3983"}],"wp:attachment":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/media?parent=25739"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}