{"id":25747,"date":"2025-10-09T15:40:47","date_gmt":"2025-10-09T19:40:47","guid":{"rendered":"https:\/\/www.montclair.edu\/information-technology\/?page_id=25747"},"modified":"2026-03-30T12:02:04","modified_gmt":"2026-03-30T16:02:04","slug":"zoom-phone","status":"publish","type":"page","link":"https:\/\/www.montclair.edu\/information-technology\/zoom-phone\/","title":{"rendered":"Zoom Phone"},"content":{"rendered":"

Goodbye Desk Phones, Hello Flexibility!<\/em><\/p>\n

We\u2019re excited to announce that Zoom Phone will soon be available across the university, bringing a modern, flexible, and user-friendly communication experience right to your Zoom application. This upgrade will streamline processes and enhance how we connect.<\/p>\n

Before using Zoom Phone, you must first know how to do video conferencing on Zoom<\/a>.<\/p>\n

What is Zoom Phone?<\/h2>\n

\"zoom<\/p>\n

Introducing Zoom Phone<\/h3>\n

Zoom Phone is the university\u2019s new cloud-based calling system, built directly into the Zoom platform. It enables you to place and receive calls from your computer, mobile device, or\u2014when necessary\u2014supported desk phones. Regardless of the device you use, your university phone number remains with you.<\/p>\n

Transition from Legacy Services<\/h3>\n

The university is moving away from older phone systems and consolidating communication on Zoom. This means desk phones, virtual phones, and conferencing will all be delivered through Zoom. Each department will have a Project Champion who will serve as additional resources and point of contact for their departments throughout this rollout.<\/p>\n

View Project Champions<\/a><\/span>View Project Timeline<\/a><\/span><\/p>\n

Why the Change Matters<\/h3>\n

Zoom Phone is designed to be flexible and sustainable. It reduces reliance on physical desk phones, simplifies communication across the university, and supports modern work styles\u2014from the office, from home, or on the go. By shifting to a virtual-first approach, the university avoids the ongoing costs and waste associated with replacing aging phone hardware.<\/p>\n

Use of Desk Phones<\/h3>\n

The new standard is a virtual phone accessible through your computer or mobile device. Each Montclair State University Zoom Phone user may request one standard USB headset at no charge. Free headset requests end after April 30, 2026<\/strong>. After this date, new or replacement headsets will be funded by the department requiring a replacement.<\/p>\n

Step<\/span> 1<\/span><\/div>\n
Getting Started<\/div>
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Zoom Phone Setup<\/h2>\n