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FAQs


Who does the team serve (faculty/staff/students)?

The CARE Team serves Montclair State University students. Any community member is able to submit a report to the CARE Team if they are concerned about the behavior of a student.

Is the CARE Team referral confidential?

You are strongly encouraged to speak directly with the student about the fact that you are concerned about him or her and that you are going to submit a referral to the CARE Team or complete a Student of Concern Form. We understand this is not always possible. In instances when you would like to keep the fact that you submitted a Student of Concern Form confidential, please indicate this on the concern form. However, it is important to note that confidentiality cannot be kept at all times and students may realize that you submitted a referral through less-direct ways (i.e., details related to that incident, information only shared by the student with one person on campus).

What kinds of concerns are appropriate to report?

Faculty and staff use the Advocate CareNetwork to report many types concerns. The following examples are categorized by type:

  • Academic: student has excessive absences, missed multiple assignments and is not responsive to instructor outreach, etc.
  • Campus/Social: student has expressed severe homesickness, reported serious roommate issues, etc.
  • Medical: student has lost a dramatic amount of weight, has left campus for surgery or treatment, reported a medical condition of concern, etc.
  • Mental health: a student has become withdrawn, has begun to exhibit behavior you find strange, has reported acute anxiety, submits an assignment with troubling content, etc.
  • Personal: student has lost a close friend or family member, reports that a parent has recently become homeless, or reports other information.

Are there any issues or concerns that are not appropriate for the CARE Team?

If you identify a student who is experiencing extreme distress due to alcohol or drugs, has been sexually assaulted, is physically unresponsive, or is in immediate danger of committing some form of self-harm or harm to the community please contact the Montclair State University Police Department at 973-655-5222.

In these cases, or any other extreme emergency, you are able to submit a referral after contacting the University Police Department.

What information should I include in the report?

Reports of concerns are reviewed by the University CARE Team. In order to insure that the concern is dealt with effectively, the team will benefit from the most complete description you can provide: examples of observed behaviors or details of concerning interactions, others who may have witnessed or been affected by the situation, texts of worrisome emails, etc. It is also helpful to know of any steps you have already taken to address your concerns, such as conversations you have had with the student, the student’s advisor or mentor, or another staff member to express your concern.

How do I know if a student is on the CARE Team List?

Only CARE Team members are aware of the names of students on the CARE Team agenda and given the details needed to effectively triage the student in need. The list of students on the agenda is kept confidential.

What will happen after I submit my report? Will I be notified about any corrective action?

Once a Report is submitted, the CARE Team receives a notification. The CARE team will review the report to determine the appropriate timeline for response. In most instances, the report will be assigned within a day to a staff member for action. The CARE Team meets Wednesday mornings to review current reports and share updates or continuing concerns. Once reports have been resolved, they are archived and maintained in the event a new concern emerges; the record of prior concerns and responses can then be reviewed.

Our ability to provide information to the original reporter is determined by University privacy policies and the Federal Family Educational Rights and Privacy Act (FERPA). Our “need to know” standard permits us to share confidential information regarding students with those who need the information in order to perform effectively in their jobs. If you are not directly involved in follow-up actions but have questions about the nature of the University’s response, please contact the Dean of Students.

Can CARE Team referrals be used for graduate as well as undergraduate students?

Yes, referrals can be submitted for any student (graduate or undergraduate) at Montclair State University.