Student Services

Overview

In compliance with the requirements of the State of New Jersey, during Stage 1 of the public health emergency, Montclair State University moved all student services to remote/online delivery platforms, and only provided a small number of services in person with health safeguards in place, to support the needs of students who were permitted to continue living on campus. The following services were provided remotely: academic advising, tutoring, testing, library, financial aid, registrar, student accounts assistance, mental health counseling, tele-medical services including student health appointments and emergency medical services, disability resources and accommodations, ID Card services, Dean of Students Office appointments, and new student orientation. The University Health Center, Red Hawk Food Pantry, a convenience store, and one dining venue provided in-person services for campus residents.

During Stage 2, the University will provide  student services on campus, limited by state occupancy requirements and other safety protocols to serve the needs of students who return to the residence halls for the fall semester and those who come to campus to use the library,  participate in instructional activities, or for other services that are permitted by Executive Order 155. In addition, the University will continue to provide student services remotely, reducing the on-campus utilization of such services. During Stage 2, recreational activities and programs will be offered both virtually and in person, as allowed by the specific state guidelines and regulations pertaining to each type of activity.

When the State enters Stage 3 Montclair State will continue to provide the full complement of student services remotely, while expanding the range of services provided in person, in order to meet the needs of students living and studying on the campus, as well as an expanded population of commuter students who may need in-person services.

Reducing In-Person Interactions

  • Student Activities: Consistent with state guidelines, clubs and organizations will be able to meet remotely or in person. Activities will be held in the Student Center and outside. The Student Recreation Center will remain closed, until Stage 3, however, outdoor recreation programs will be held and addition remote programming provided.
  • Remote delivery of services will continue to be the primary method of service delivery and students will be strongly encouraged to access services this way.
  • Advance appointments will be required for in-person services, so that arrival and departure times can be coordinated to maximize social distancing.
  • The number of visitors in an office at any time will be limited based on the capacity to maintain a minimum of 6-foot distance. Office suite doors will stay locked and individuals will only be admitted by staff.
  • University employees, students, visitors, and vendors will be notified of the procedures for making appointments, and these procedures will be prominently posted.
  • Staff who provide both remote and in-person services will be scheduled for alternating shifts as an additional way to reduce the risk of spreading the virus.

Safety Measures for Work and Waiting Areas

  • Persons waiting for appointments will be required to maintain social distancing and wear face coverings. Seating arrangements and queuing locations will be marked to assure appropriate distance.
  • Signage encouraging compliance with safeguards will be posted in high traffic areas and at entrances and exits.
  • Hand sanitizer dispensers will be installed in student services locations.
  • Staff will meet students and visitors outside the entry door, and instruct them on all necessary protocols prior to admission into the office.
  • Staff will wipe down/disinfect high-touch surfaces before and after each in-person appointment.
  • Barriers and shields will be installed, where appropriate, in customer service areas.

Accessing Student Services Remotely

Students, staff and faculty who are immunocompromised or otherwise in an at-risk category, or those quarantined or self-isolated, will continue to be able to access all student services remotely. A computer, tablet device or smartphone with internet service will be necessary to access most services remotely. The Office of Information Technology will provide students in need with loaner laptops to access classes and services remotely.

Informing Students

Information on how to access remote services will be widely promoted online and throughout campus and explained in the new student orientation program. Instructions will also be provided to personnel who serve as a point of contact for students, including those who staff Red Hawk Central, the Dean of Students Office, the Student Center Information Desk, the University Hall Information Desk, the residence hall front desks and the Resident Advisors, as well as staff in the College and School advising centers.

Last Modified: Thursday, August 13, 2020 5:47 pm