Zoom Security Updates for Students – 4\/9\/20<\/a><\/span> Please Note – Laptop Loaners Available: <\/strong>In light of the COVID19 circumstances, we are making laptop loaners available to students who do not have access to technology – desktop, laptop, tablet or smartphone – at home. Remember that you can use a laptop, desktop, tablet or smartphone to access Canvas to complete your work. There is a Canvas mobile application in the Apple App Store and Google Play. If you have access to any of these technologies, please do not request a loaner laptop as the University has a limited supply.<\/p>\n Students who require a loaner laptop to continue doing their coursework online should try to come to University Hall 5th floor to pick up a loaner:<\/strong><\/p>\n Be sure to bring your MSU ID card. All visitors are required to wear cloth face coverings while on the premises to be serviced.<\/strong><\/p>\n Note:<\/strong> Social distancing and disinfecting protocols will be followed for all staff and students in the laptop lending process.<\/p>\n Monday, March 16, 2020<\/strong><\/p>\n The Information Technology Division along with the College\/School technical teams is proactively working to assist faculty and students as they transition to online classes and to support employees and students who may be working remotely in the weeks ahead.<\/p>\n We have recently published a set of\u00a0Information Technology FAQs<\/a>.<\/p>\n The FAQs should give you many answers, but if you have additional questions, please contact the IT Service Desk at\u00a0itservicedesk@montclair.edu<\/a>\u00a0or at 973-655-7971.\u00a0 Or you may reach out directly to me by sending a message to\u00a0itservices-feedback@montclair.edu<\/a>.<\/p>\n We recognize this will be a challenging time for you, and we want to do all we can to make the technology aspects easier to deal with.<\/p>\n Regards, The University and its IT services teams are available to support students, faculty and staff:<\/p>\n Faculty\/Staff in the Feliciano School of Business (SBUS), College of Education and Human Services (CEHS) and the College of Science and Mathematics (CSAM) should contact their local academic technology teams<\/a> during their scheduled business hours and may contact the IT Service Desk, outside of normally scheduled business hours. All other faculty\/staff (in the College of the Arts (CART), College of Humanities and Social Sciences (CHSS) and the School of Nursing) and all non-faculty across all Divisions can receive support through the IT Service Desk by calling 973-655-7971, by emailing itservicedesk@montclair.edu<\/a>, or through our Online Chat<\/a>.<\/p>\n Students should reach out to the IT Service Desk<\/a> by calling 973-655-7971, emailing itservicedesk@montclair.edu<\/a> or contact us through our Online Chat<\/a>.<\/p>\n The IT Service Desk will continue to provide support as normal. Hours for support can be found at IT Service Desk<\/a> web page. It is important to note that the IT Service Desk has limited support staff available after 5 p.m. weekdays.<\/p>\n In an effort to promote social distancing, the Division of Information Technology and all local academic technology teams will schedule next-day appointments (Monday – Friday) for repairs or swaps.\u00a0 Please contact your local academic technology team<\/a> or the IT Service Desk at 973-655-7971 or itservicedesk@montclair.edu<\/a>. You can also click here<\/a> for further guidance.<\/p>\n<\/div><\/div>\n Montclair State University has moved to a site license for Zoom across campus.<\/span><\/p>\n The new \u201cLicensed\u201d (formerly Pro) version gives all Faculty, Staff and Students access to Zoom with no time limit on meeting duration. Use a password to keep your Zoom meetings private. Learn how to use your<\/span> Zoom password<\/a><\/strong> to manage meetings.<\/span><\/p>\n You will be able to<\/span> access Zoom<\/a><\/strong> and login with your Montclair Google credentials (lastnamef@montclair.edu, password). Please visit our<\/span> Zoom webpage<\/a><\/strong> for further information.<\/span><\/p>\n <\/p>\n <\/p>\n Canvas Conferences (formerly Big Blue Button)<\/a> – A tool within Canvas that creates a virtual classroom space where synchronous (real-time) online lectures, office hours, and breakout sessions can take place.<\/p>\n Zoom<\/a> – An enterprise-wide video platform that allows for easy, reliable, communications for video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference room systems.<\/p>\n Please click on the product for additional details on the best way to use these products. This information is frequently updated.<\/p>\n<\/div><\/div>\n Student Guide for Online Learning<\/a>. This is a guide for student learning online to understand what online learning entails, particularly for those who never have not previously taken online classes.<\/p>\n Only students in programs that require Adobe Creative Cloud for the class will be provided a license and will be notified through their department. <\/span><\/p>\n Students should be reminded that they can use a laptop, desktop, tablet or smartphone to access Canvas to complete their work. There is a Canvas mobile application in the Apple App Store<\/a> and Google Play<\/a> that should be just as effective.<\/p>\n Email itservicedesk@montclair.edu<\/a> if you need a loaner laptop to do your coursework.<\/strong> Information Technology will be in touch with you promptly with an appointment to pick up a loaner from University Hall.<\/p>\n Be sure to bring your MSU ID card. All visitors are required to wear cloth face coverings while on the premises to be serviced.<\/strong><\/p>\n Note:<\/strong>\u00a0Social distancing and disinfecting protocols will be followed for all staff and students in the laptop lending process.<\/p>\n If you do not have internet access, we advise that you contact your cable and cellular telephone service providers to see if there are any free or reduced pricing internet access options being made available.<\/p>\n Many internet service providers (ISP) and cell phone companies are offering Free or Low-Cost internet for K-12, Colleges and Universities that are affected by closures due to the Coronavirus. Please contact your current phone carrier or some of the local companies to see if you are eligible for some of the plans.<\/p>\n We have researched some options and listed them on the Internet Access and Hotspot<\/a> page.<\/p>\n It is also possible to enable \u201chot spots\u201d on mobile phones (in effect setting up a local wifi network that rides on top of cell data \u2013 so not preferred because it is slower and more expensive than \u201creal\u201d wifi connections).\u00a0 If you do not have better options to obtain wifi access, you can call your carrier to enable \u201chot spots.\u201d<\/p>\n Students who are unable to access Wi-Fi at home will be allowed to use the second-floor cafeteria and third-floor lounge in the Student Center. These spaces will be supervised. As a health precaution, students must observe a safe social distance of six feet, and eating will not be permitted.\u00a0 Alternatively, students should find a campus Wi-Fi signal from your car if you park (legally) in one of the campus parking spots near a campus building.<\/p>\n They can use MSU File Hawk<\/a>, a web-based service that provides a secure and easy method of file exchange between students, faculty, advisors and administration. It allows you to send one or more files (up to 10 files at once).<\/p>\n Please Note:<\/strong> The PDF forms have been modified to be editable on your computer. Insert your information then follow the instructions to use MSU File Hawk<\/a> for the secure transmission of your form. The Registrar\u2019s office will not accept emailed versions of these forms.<\/p>\n For a student that has been selected for verification by the FAFSA processor, forms can be uploaded via the StudentForms portal at montclair.verifymyfafsa.com<\/a>.<\/p>\n Please Note:<\/strong> Students submitting documents to Financial Aid must use the instructions indicated for each form below. Please do not submit any documents to Financial Aid through MSU FileHawk, unless specifically instructed to do so.<\/p>\n They can use<\/span> MSU File Hawk<\/a><\/strong>, a web-based service that provides a secure and easy method of file exchange between students, faculty, advisors and administration. It allows you to send one or more files (up to 10 files at once).<\/span><\/p>\n Please Note:<\/strong> The PDF forms have been modified to be editable on your computer. Insert your information then follow the instructions to use<\/span> MSU File Hawk<\/a><\/strong> for the secure transmission of your form. The Registrar\u2019s office will not accept emailed versions of these forms.<\/span><\/p>\n For a student that has been selected for verification by the FAFSA processor, forms can be uploaded via the StudentForms portal at<\/span> montclair.verifymyfafsa.com<\/strong><\/span><\/a>.<\/span><\/p>\n Please Note:<\/strong> Students submitting documents to Financial Aid must use the instructions indicated for each form below. Please do not submit any documents to Financial Aid through MSU FileHawk, unless specifically instructed to do so.<\/span><\/p>\n You can use<\/span> MSU File Hawk<\/span><\/a>, a web-based service that provides a secure and easy method of file exchange between students, faculty, advisors, and administration. It allows you to send one or more files (up to 10 files at once). The forms linked below contain sensitive data and MUST be transmitted using <\/span>MSU Filehawk.<\/strong><\/p>\n The Student Accounts Office will not accept emailed versions of these forms.<\/span><\/p>\n Please File Hawk the following documents to NetID OSAFORMS<\/span><\/p>\n The following documents must be scanned and transferred via<\/span> File Hawk<\/strong><\/span><\/a> or printed and mailed to the Office of Student Accounts (RHC), Montclair State University, 1 Normal Avenue, Montclair, NJ 07043.<\/span><\/p>\n In order to support faculty with this online transition, Instructional Technology & Design Services (ITDS) and the Office for Faculty Advancement (OFA) has prepared a series of live, online, synchronous training workshops and web-based resources, which are listed below.<\/span><\/p>\n ITDS Online Faculty Development Workshops\/Events<\/a><\/p>\n
\nZoom Security Updates for Faculty\/Staff – 4\/8\/20<\/a><\/span>
\nLaptop Loaners – 3\/26\/20<\/a><\/span><\/p>\n
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\n<\/a>\nSaturday, March 21 (Updated Sunday, March 22)<\/em><\/h3>\n
Update to Pick-up Times
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\nCandy Fleming\u2028Vice President for Information Technology<\/p>\n<\/div><\/div>\n
\n<\/a>\nWhat if I Have Technical Support Questions?<\/h3>\n
Faculty\/Staff<\/h3>\n
Students<\/h3>\n
What Are the Support Hours?<\/h3>\n
What happens if my University machine or my student loaner laptop has issues?<\/h3>\n
\n<\/a>\nDoes the University Have a Way for me to Host Audio or Video Conferences?<\/strong><\/h3>\n
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Learn how to use your Zoom password<\/a> to manage meetings.<\/h3>\n
The University currently recommends two audio\/video conferencing tools that are available and widely used for use by Faculty, Staff and Students.<\/strong><\/h3>\n
\n<\/a>\nWhat Help Is Available for Students to Succeed in Online Courses?<\/strong><\/h3>\n
Canvas Orientation Course for Students<\/a><\/strong><\/h3>\n
Will Students Be Able to Use Adobe Creative Cloud at Home?<\/h3>\n
What if Students Do Not Have a Computer at Home? What Are Their Options?<\/h3>\n
What if Students Do Not Have Internet Access at home?<\/h3>\n
How Can Students Send Sensitive Documents to the Registrar\u2019s Office Remotely?<\/h3>\n
How do I Securely Submit Documents to the Financial Aid Office?<\/strong><\/h4>\n
How Can Students Send Sensitive Documents to the Registrar\u2019s Office Remotely?<\/h3>\n
How do I Securely Submit Documents to the Financial Aid Office?<\/h4>\n
How Do I Securely Submit Documents to the Student Accounts Office?<\/strong><\/h4>\n
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\n<\/a>\nWhat if I Need Support for Teaching with Technology?<\/h3>\n