Email Maintenance

Why this looks valid:

• Email contains Montclair logo
• Includes link to the MSU website
• Some of the emails state they’re coming from the IT Service Desk/Help Desk

Why this is phishing?

• Link goes to a fake login page in order for attacker to obtain credentials.
• The greeting is very vague, “Dear Montclair Team”.
• Sender’s email address changes and also attempts to spoof the IT Service Desk.
• The subject always changes and is vague:
  • Must Read
  • Action Required
  • Important Update
  • Email Maintenance
• No contact information for the IT Service Desk

Additional Notes:

• Do you think you’ve fallen for a scam? Did you share personal information? Downloaded malicious content? Please contact the IT Service Desk at 973-655-7971 option 1 or email itservicedesk@montclair.edu.
• Please send any malicious emails you have received to phishfiles@montclair.edu or by clicking the Knowbe4 Phish Alert Button (PAB).
• Always use the “hover over” technique to check web links before clicking! For more security tips please visit our Security Tips page.