Computing Labs Software Deployment Policy (Faculty)
About This Policy
An instructor may have special course-related software needs that are not currently addressed in the computing labs. In this case, an instructor may request special course-related software to be installed. This request must be submitted each year to the instructor’s School/College Technology Coordinator. If the School/College is supported by the Division of Information Technology, please submit a request directly to firstname.lastname@example.org. The following information is required to process a special course-related software request:
- Title of the software
- The labs to which you would like the software installed
- Original media or a direct download link
- How many licenses are held for the software if any are required
- What type of licenses are held for the software (server based or individual)
- All current license documentation
- A copy of or a website link to all installation documentation and/or manuals
- The Technology Coordinator must submit a special course-related software request to the Division of Information Technology (DIT) via ServiceNow ticket prior to the deadline date for the Fall and Spring Semesters. If the DIT does not own the software, the instructor/department must acquire the software.
Note: Deadline to request software for the Fall Semester is June 15th and for the Spring Semester is October 15th.
Special Course-Related Software:
When a software is stored on an external media it must be delivered to the Manager of Computing Lab Services in UNIV5007, room 5100. For any questions concerning this matter, please call 973-655-7322.
Software purchased either by an instructor, a department, or the DIT must be legally licensed. The software license must cover the intended maximum number of simultaneous users. Installation and use of the product must abide by the publisher’s software license. The software cannot interfere with or degrade the operation of the existing computing environment in any way. The DIT reserves the right to remove any software that creates an unstable environment for the operating system. Alpha/beta releases of software are strongly discouraged. Software must not exceed the University’s current hardware requirements. Software will be Virus scanned before and after installation.
Currently, public and teaching laboratories support Windows 10 Education Operating System.
Note: It is highly recommended that requests be submitted well in advance of the deadlines to allow for proper testing and configuration. Late requests are strongly discouraged and may result in either incomplete distribution of the software to desired locations indicated by the instructor, or a decrease in the level of the software’s functionality, due to a lack of testing time. The DIT is unable to guarantee a complete and satisfactory installation for requests submitted after the deadline.
Course-Related Software Testing:
Once the software application is installed and appropriately tested by the DIT it will be the Technology Coordinator and instructor’s responsibility to thoroughly test the software and make sure it functions as intended. The Division of Information Technology strongly recommends that instructors never attempt to conduct a session in front of a class without first conducting a dry run of the lesson within the actual lab environment. The DIT reserves the right to reject any and all software applications that do not meet University standards or requires an excessive amount of ongoing maintenance that the instructor cannot provide.
Support of Course-Related Software in Public Labs:
After special software is installed, the DIT will attempt to ensure the software continues to function adequately in the labs. The Division of Information Technology is unable to provide user support, as the Lab Assistants are fully trained and knowledgeable in the applications that comprise the Standard Software build for the computing laboratories. They are not expected to know how to work through these applications.
It is not unusual for software to become obsolete quickly. As the environment in the labs is constantly updated in an attempt to keep the lab software current, older software may no longer function correctly. It may be the case that the DIT will be unable to maintain certain antiquated software that has been purchased by individual departments. Our mission is to maintain our standard software set and the required course-related software on a per semester basis. Therefore, it may be necessary for departments to purchase new versions of software from time to time. The DIT will remove old software from our systems when it no longer functions correctly or is outdated. This includes software that has already been updated to a higher revision in the labs. The DIT is unable to maintaining multiple versions of software in the public and teaching computer labs.
It is up to the instructor/department to ensure that the users of the software are adequately trained in its use and the proper documentation and manuals are made available to its users. The DIT requires that manuals are purchased and any special documentation and manuals are made available for each of the sites where the software is installed. Another set of manuals for the DIT technical staff is also highly recommended.