Close up of a person using a computer

Policies and Procedures

Local Administrative Rights

A local administrator is a person who has access to manage her or his own computer. The responsibilities of a local administrator involve the operating system, hardware installations and configurations, application installations, and upgrades. In most cases, Technology Services for CCHL and CEEL can work with clients to install and update software and make changes to configurations. A local administrator account is only provisioned under exceptional circumstances.

You can read more about the administrative rights policy below.

Client Use Administrative Rights Policy

Managed Machine Group Administrator

In some cases, a faculty or staff member serves as a lab coordinator and manages third party / custom software on a group of computers. A client serving in this capacity may request a privileged account. If you are a faculty or staff member managing custom software on multiple machines and you require administrative access to do so, please contact Technology Services for CCHL and CEEL directly.

Printing Policy and Procedures

The goal of the printer policy is to control costs, ensure that equipment is properly maintained and in working order, and ensure compliance of responsible use of computing equipment (i.e. for University business).

Printing Policy and Procedures (PDF)

Procurement Policy

In information technology, hardware refers to the physical aspect of computers, telecommunications, and other devices. Hardware includes not only the computer proper but also the cables, connectors, power supply units, and peripheral devices such as the keyboard, mouse, audio speakers, and printers.

Procurement Policy (PDF)

Web & Digital Signage Requests

Web Update Requests

Please use the following guidelines when submitting a web update request

Determine the Type of Request: Before submitting a web update request, be clear about the type of update you need. Whether it’s a minor content change, a news article or post, or a complete site overhaul, knowing the scope of your request will help streamline the process.

Contact Information: For all web update requests, please send an email to If you prefer using Google Docs to detail your request, feel free to share the document with Jesse directly at Please do not share Google Docs with ccts-web!

Include Detailed Information: In your request, provide as much information as possible. Note the specific URL of the page(s) you would like updated. Clearly describe what needs to be updated, added, or changed on the website. Include any text, images, links, or specific instructions necessary for the update.

Request Turnaround Times:

  • For standard requests, such as content updates, please allow up to 14 business days for completion. Standard requests typically include minor text or image changes, as well as routine maintenance. Please be aware that small requests are usually expedited and completed well before the 14-day standard. However, during peak periods, there may be occasions when additional time is required.
  • For website overhauls, please allow up to a month or more for completion. This could include significant layout changes, functionality enhancements, new pages / sites, or a complete visual overhaul.
  • For articles or posts, please allow up to 7 business days for your content to be published on the website. This includes new blog posts, news articles, or any content that is regularly updated.
  • Follow-Up and Communication: After submitting your request, make sure to check your email regularly for any clarifications or updates from the web team. If you have any additional information or changes, respond promptly to any correspondence.

    Be Clear and Concise: When outlining your request, make sure your instructions are clear and concise. Use bullet points, headings, or numbered lists to break down the updates, and attach any relevant files or documents to your email or Google Doc.

    Plan Ahead: If you have a specific deadline in mind for your web update, it’s advisable to submit your request well in advance. This will allow ample time for the web team to schedule and complete the work.

    Review and Feedback: Once the update is completed, review the changes to ensure they meet your expectations. Provide feedback or request revisions if necessary. Effective communication will help achieve the desired results.

    Digital Signage Requests

    CC Tech Services manages digital signage on the first through fourth floors of University Hall. To have your flyer displayed, please fill out the following form:

    CCTS Digital Signage Requests