Center for Clinical Services building

Frequently Asked Questions

When is the clinic open and how do I make an appointment?

The Center is open 8:30 a.m. to 8 p.m. Monday – Thursday, and 8:30 a.m. to 6 p.m. on Friday. Please note, however, that hours may change on a semester basis to best accommodate the needs of the community and of the counseling program. Please contact the staff to verify the hours. Appointments are required. To make an appointment, call 973-655-3600. If no one is available to take your call, please leave a message with a phone number where we can get back with you.

Will my counselor be qualified to help me?

Montclair State University Community Counseling Clinic counselors are advanced master’s students or doctoral students in the Montclair State counseling programs. Our state-of-the-art facility allows our counselors to be closely supervised by faculty members and Licensed Professional Counselors who are affiliated with the Montclair State Counseling Program. We feel confident in our students and supervisors, and the counseling program faculty monitor student competence very closely.

When you first visit the clinic, we’ll work with you to determine your needs. This process will involve matching you with a counselor we believe has the skills necessary to help you. If we do not have a counselor who would be qualified to help you with your particular concern, we’ll work with you to find a more appropriate location for counseling. If you have any questions, we hope you’ll feel comfortable sharing these with your counselor. You will also be given information about how to contact your counselor’s supervisor. 

How much do services cost?

We are happy to provide services on a sliding fee scale. Our counselors will work with you to consider your annual income, number of individuals supported with the income, any special circumstances, and the number of family members who are seeking services at the Montclair State University Community Counseling Clinic. If you have concerns about payment, please be sure to address them with your counselor. We are here to work with you!

How can I pay for services? Do you take insurance?

You can pay session-by-session using cash, check or credit card.  At this time we are unable to accept private insurance, Medicaid or Medicare. However, our sliding scale is designed to be very affordable and we believe your fee payment will be less than the typical insurance copay.

What if I need to cancel a session?

Please notify us as soon in advance as possible at 973-655-3407 at least 24 hours before your scheduled session. Your counselor will work with you to decide whether to cancel your weekly session or to reschedule for one day later in the week.

What do I do if I am in crisis?

The CCC is not a crisis facility, which means we are not able to accommodate walk-in clients or serve new clients who are experiencing an immediate crisis, which is related to potential harm to self or others.

If you are already a client and feel that you need to see your counselor sooner than your scheduled appointment, please call the clinic (M-F) and leave a message. We’ll work to have your counselor or your counselor’s supervisor return your call and determine whether you might benefit from an additional session at the Clinic or give you information for a short-term referral to another location. If you feel as if your concerns can’t wait, please see the information below and the referral resources list your counselor will share with you during your first session.

Crisis Resources

  • For immediate danger, please call 911 or go to the nearest hospital emergency room
  • National Suicide Prevention Lifeline (800-273-TALK) 
Is there a babysitter on site?

No, unfortunately, we do not provide childcare. Children cannot be left in the waiting room unattended. Children cannot be brought into session unless it is a family counseling session.

Do you provide disability or educational assessments?

The Montclair State University Community Counseling Clinic does not provide these assessments. We can, however, refer you to other providers with the Montclair State University Clinical Services Center, including Educational Assessment and Intervention Services.

Are there counselors who are bilingual?

From time to time, we have student counselors and supervisors who are able to provide services in languages other than English. Unfortunately, we cannot guarantee counselor availability.