Facilities

Facilities Service Desk

Telephone: (973) 655-5444
Website: http://www.montclair.edu/facilities/index.html

The Facilities Service Desk provides essential support services for University Facilities at Montclair State University. We invite you to contact the Facilities Service Desk for all your facilities-related needs and inquiries by calling 973-655-5444.

This unit supports University Facilities by providing a central communication point for facilities issues for faculty, staff, and students. The Facilities Service Desk will ensure higher quality service delivery as the Facilities Department improves its customer service and communications with the University community, implements Continuous Quality Improvement strategies, and creatively uses its Management Information Systems.

The Facilities Service Desk is in operation between the hours of 7:30 a.m. to 10:30 p.m. Monday through Friday.

Facilities Service Desk staff work in a dynamic, fast-paced help desk environment that provides services over the phone, through the mail, through Facilities Management Information Systems, and to walk-in customers. They are responsible for ensuring customer satisfaction through every step of problem resolution.

As part of the customer communication initiative, the web-based iService work request system will allow improved communications with our customers by offering them the ability to monitor the status of work requests that have been submitted. Work requests may be submitted on-line at http://maintenancesrv.montclair.edu/home.html. A reference number will immediately be issued to customers upon successful submission of all requests.

Staff members are required to track detailed information about each work request in our Facilities Management Information Systems database. Based on the input received from the requestor, the Customer Service Representative assesses the problem and using established procedures, determines the best and most timely response. After the proper response has been determined, additional comments are added to the database to track the steps taken to resolve the problem. Staff members follow up with all customers to ensure that their needs have been met.

For FAQ, please visit http://www.montclair.edu/facilities/index.html. As we strive to improve communications with our customers, we certainly value your input.