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What is the CARE Team?

The Crisis, Assessment, Response and Education (CARE) Team is a group of University administrators that meets regularly to evaluate concerning behaviors of Montclair State University students. Students referred to the CARE Team are expressing behavior that causes community members to be concerned. The CARE Team collects information about referred students and identifies and enacts appropriate strategies and responses for addressing the situation with the goal of supporting the student.

Who does the team serve (faculty/staff/students)? / How does someone refer a student to the team?

The CARE Team serves Montclair State University students. Any community member is able to submit a report to the CARE Team if they are concerned about the behavior of a student. Reports can be sent directly to a member of the CARE Team, via a CARE Report Form, and/or by emailing

The CARE Team is comprised of the following individuals:

Title Name Email
Associate Dean of Students (Chair) Yolanda Alvarez
Associate Director of Residence Life (Co-Chair) Dr. Kevin Schafer
Associate Dean of Students Dr. Fatima deCarvalho
Director of Student Conduct Jerry Collins
Director of Counseling and Psychological Services (CAPS) Dr. Jaclyn Friedman-Lombardo
Director of University Health Center Dr. Patricia Ruiz
Office of the Provost Nicole Weir
Assistant Director of the Disability Resource Center Meghan Hearns
Graduate School Deborah Reynoso
University Police Department Lt. Tim Fox
Program Associate to the Dean of Students Office Simone Flowers

What happens after a referral is submitted?

Once a student has been identified as needing support, the CARE Team responds with an individualized response often working with the individual(s) and/or department(s) most closely connected with the student in need. The CARE Team connects with students through a variety of methods, which can include but is not limited to: email, telephone calls, check-ins from a resident assistant and/or community director, communication with instructors, etc. The appropriateness of various contact methods is discussed by the CARE Team and the manner of outreach is determined on a case-by-case basis.

Students referred to the CARE Team are discussed by team members during weekly meetings throughout the academic year and other times as needed. This team determines if other offices have information about the identified student that may help to understand the student’s needs and level of concern. The CARE Team decides who the most appropriate person is to reach out to a student of concern. In some instances this can be accomplished without mentioning the details of the referral.

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