Troubleshooting - Viewing PDF Documents

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  1. How do I view PDF documents within the Google Chrome web browser?
  2. How do I view PDF documents in Adobe Acrobat from Google Chrome?
  3. How do I view PDF documents within the Firefox web browser?
  4. How do I view PDF documents in Adobe Acrobat from Firefox?

TO DISPLAY PDF DOCUMENTS WITHIN THE GOOGLE CHROME BROWSER

Follow the instructions below to confirm that either Adobe Reader or Adobe Acrobat is configured to display PDFs in the browser.

Only one of the programs should be set to preview PDFs in the browser, not both.

  1. In either Adobe Acrobat or Reader, go to Edit > Preferences.
  2. Click Internet on the left.
  3. Select the "Preview PDF in browser" checkbox at the top (may also be called "Display PDF in browser"). If the checkbox is already selected, you may have to deselect it, click OK, then access Preferences again to reselect it.
  4. Click OK.
  5. Follow the same steps in the other program, but make sure that the "Preview PDF in browser" checkbox is not selected.

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TO DISPLAY PDF DOCUMENTS IN ADOBE ACROBAT (FROM GOOGLE CHROME)

Adobe Flash Player is directly integrated with Google Chrome and enabled by default. Available updates for Adobe Flash Player are automatically included in Chrome system updates.

If you want to use Adobe Flash Player in other browsers, you’ll need to separately download the Adobe Flash Player for those browsers.

Enable or disable Adobe Flash Player:

These instructions apply to Google Chrome on Windows, Mac, Linux, and Chrome OS.

  1. Type chrome:plugins in the address bar to open the Plug-ins page.
  2. On the Plug-ins page that appears, find the "Flash" listing.
    • To enable Adobe Flash Player, click the Enable link under its name.
    • To disable Adobe Flash Player completely, click the Disable link under its name.

Note: If you've previously installed Adobe Flash Player separately, you'll see two files listed for the plug-in. If both are listed as enabled, the version bundled with Chrome will be used. To enable a specific version of Adobe Flash Player, click Details in the upper-right corner of the page. Then click the Enable link for the version of Adobe Flash Player you want to enable. The table below shows the filename for the version that is integrated with Google Chrome.

Platform

Adobe Flash Player plug-in integrated with Chrome

System plug-in

Windows

pepflashplayer.dll

NPSWF32.dll

Mac

PepperFlashPlayer.plugin

Flash Player.plugin

Linux

libpepflashplayer.so

libflashplayer.so

Chrome OS

libpepflashplayer.so

libpepflashplayer.so

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TO DISPLAY PDF DOCUMENTS WITHIN THE FIREFOX BROWSER

To change from using the PDF reader plugin to the built-in PDF viewer:

  1. At the top of the Firefox window, click on “Tools” and then select “Options”
  2. Select the “Applications” panel.
  3. Find Portable Document Format (PDF) in the list and click on it to select it.
  4. Click on the drop-down arrow in the Action column for the above entry and select Preview in Firefox.

 4-30-2014 Troubleshooting PDF Viewing

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TO DISPLAY PDF DOCUMENTS IN ADOBE ACROBAT (FROM FIREFOX)

If you'd rather not use PDF Viewer, you can use a PDF reader plugin like Adobe Reader …

To change from using the built-in PDF viewer to your PDF reader plugin:

  1. At the top of the Firefox window, click on “Tools” and then select “Options”
  2. Select the “Applications” panel.
  3. Find Portable Document Format (PDF) in the list and click on it to select it.
  4. Click on the drop-down arrow in the Action column for the above entry and select Use PDF reader name (in Firefox).

4-30-2014 Troubleshooting PDF Viewing

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