The Office of Residence Life is one of the largest student staff employers at Montclair State University. All students have the unique opportunity to apply for one of our many positions inside our residential communities. These positions will provide you with a unique leadership role on campus. Residence Life student staff members are trained in many aspects of student development and administrative tasks. Upon graduation, staff members walk away as campus leaders with counseling, mediation, supervision, management and decision-making experience, all of which are transferable skills that become assets in any field they wish to pursue. If you have questions regarding opportunities of employment with the Office of Residence Life, please email ORLjobs@montclair.edu.
Resident Assistant (RA)
The RA is responsible for the day to day interaction and development of the students who reside in the residence halls. RAs live in the halls and supervise a floor or area within the community. RAs take on many roles, such as Community Builders, Role Models, Peer Educators, Crisis Managers, Team Players, and Administrators. They are student leaders that help our residential students feel acclimated and comfortable on campus. General responsibilities include: maintaining a safe and secure environment for resident students, student community development, educational programming, and associated administrative responsibilities. RAs with at least one year of experience will have an opportunity to apply for the Resident Assistant Coordinator (RAC) position a senior leadership position in our office. More information on RA positions for the 2019-2020 academic year can be found on our HawkSync page. Apply today and join our team!
Service Assistant (SA)
It is the responsibility of the SA to ensure an enthusiastic, inclusive, safe and welcoming environment for all residents and guests of the assigned community. The SAs are responsible for ensuring a secure community, by allowing building access only to residents and their properly signed in guests. The SA is expected to act as a representative of the department and to utilize proper service etiquette when addressing the needs of all residents, staff members and guests within the Montclair State Campus Community. Some SAs are assigned additional responsibilities, for example, Service Assistant Coordinators (SACs), Service Assistants/Facilities Assistants (FA) and Service Assistants/Office Assistants (OAs). Applications are available during the spring semester, usually in mid-February, for the upcoming academic year. Should positions become available during the year, emails will be sent out to students. You may also reach out to your Community Director to inquire about vacancies.
*Note: This is a summary of general requirements. An official job description will be provided to finalists.
STATEMENT OF PURPOSE:
The Service Assistant (SA) is a staff member in the Office of Residence Life. It is the responsibility of the SA to ensure an enthusiastic, inclusive, safe and welcoming environment for all residents and guests of the assigned community. The SAs are responsible for ensuring a secure community, by allowing only residents and properly signed in guests building access. The SA is expected to act as a representative of the department and to utilize proper service etiquette when addressing the needs of all residents, staff members, and guests within the Montclair State Campus Community.
MAJOR DUTIES AND RESPONSIBILITIES:
- Present a professional image in appearance, words, and actions.
- Greet people as they enter and exit the building with a welcoming attitude.
- On a daily basis execute the mission of the Office of Residence Life as it relates to your position.
- Remain alert and engaged in the building community at all times.
- Follow all procedures for signing visitors in and out, and checking IDs to verify who lives in the building.
- Be well acquainted with and enforce the rules, policies, regulations, and the use of procedures outlined in the Code of Conduct, the Community Living Guide and the terms and conditions outlined in the Residence License and Dining Agreement.
- Be knowledgeable of the services offered on campus.
- Keep a regular record in the desk duty log of incidents in the building.
- Attend an actively participate in all trainings, in-services, and staff meetings.
- Create and maintain lobby bulletin boards with appropriate and current information.
- Respect the privacy of residents and maintain confidentiality.
- Adhere to all protocol regarding master key use.
- Responsible for addressing any policy violation or disruptive situations arising in the residence halls.
- Submit work orders as needed and contact the appropriate professions to address facilities issues of a serious or urgent nature immediately.
- Perform duties and responsibilities as assigned by the Office of Residence Life.
REQUIREMENTS, SCHEDULE AND HOURS:
- The SA must commit to the position for the full academic year.
- Attend all of Summer Staff Training, which begins mid-August and be available for the opening of the residence halls at the beginning of September.
- Attend all of Winter Staff Training and assist with Spring Semester Opening mid-January.
- SAs in all buildings must be available to participate in on desk and office coverage over the Thanksgiving holiday weekend (Wednesday – Sunday), Winter Break, Spring Recess, and when the University is closed and throughout Easter weekend.
- Assist in the opening and closing of the buildings at the beginning and end of each semester, as well as each time the residential areas close for vacation breaks and recess periods
- Service Assistants are required to work a minimum of seven (7) shifts (14 hours) per week. SAs are permitted to work a maximum of 10 shifts (20 hours per week). SAs must work a minimum of three (3) overnight and/or weekend shifts each week.
TERMS OF EMPLOYMENT:
- SAs must be enrolled as full-time undergraduate students in degree-awarding programs. Students enrolled in certification programs are not eligible for the position.
- SAs are expected to maintain a cumulative and semester grade point average of 2.75 or higher.
- SAs are expected to remain in good disciplinary standing (i.e., may not have a current conduct sanction such as warning or probation).