A student on their laptop looking into making a service request.

Service Requests

Room/Suite/Apartment Work Orders

If you are experiencing a facilities-related issue within your room/suite/apartment, please submit a work order through the Maximo work order system. Issues to submit work orders for include the following:

  • Plumbing (clogged toilets/drains, leaks, water problems)
  • Carpentry (loose/broken towel bars, toilet paper holders, window issues)
  • Moving Crew (broken/missing furniture, bed height adjustments)
  • HVAC (heating, air conditioning, ventilation issues)
  • Housekeeping – Pest Control (extermination for bugs)

For issues related to locks and keys to your room/suite/apartment, please contact your Community Director for assistance.

If you are unsure of how to submit a work order, please visit your residence halls’ front desk/office or ask your Residence Assistant.

Additional support is available for facilities-related issues by contacting our facilities staff.

  • For Freeman, Russ, Stone, Bohn, Blanton, Hawk Crossings, Sinatra and the Village:
    • Facilities Service Desk – University Facilities, Lot 60
  • For Dinallo and Machuga Heights:
    • Heights Facilities Staff – Machuga Heights, 1120 Mills Hall

Cable Television Issues

If you’re having issues with the University’s Digital television service, please visit our Cable Television Service web page.

Laundry Equipment Service Requests

When using the laundry room and noticing an issue with a washer and/or dryer, you can report the issue directly to our laundry vendor, Caldwell & Gregory. To do so, call 1-800-927-9274 or send an email to service@caldwellandgregory.com.

All issues should also be reported to your residence hall Community Director and/or Resident Assistant.

Internet/WiFi Issues

If you are experiencing issues connecting to the internet/WiFi within your room, please contact the Office of Internet Technology (OIT) for assistance.