Facilities Customer Service Center
Monday-Friday 7:00 a.m. – 10:00 p.m.
Saturday & Sunday 9:00 a.m. – 8:00 p.m.
The 68 employees who comprise the Facilities Maintenance and Engineering department are responsible for building maintenance and repairs in the areas of Access Control and Systems, Building Automation Systems, Carpentry, Electrical, HVAC, Masonry, Plumbing, and Repairs. Work activities are managed through the Maximo Asset Management system and coordinated through the Facilities Customer Service Center.
The Facilities Customer Service Center, formerly known as the Facilities Service Desk, provides a courteous and knowledgeable point of contact between University Facilities and the campus community, by providing customer service for all maintenance-related requests and projects. Work requests are received daily via phone, e-mail, or our web page. Emergency work requests are processed immediately and assigned to the appropriate Facilities units for prompt response and resolution.
All service calls will be responded to. Follow-ups to calls that may require lengthy repairs or delayed scheduled work will be reported to the calling department or person. We welcome your inquiries, requests, and reports of facility problems.
Direct emergency & off-hours calls to University Police 973-655-5222
Carpentry Services hold responsibility for repair and maintenance of building systems throughout the campus both interior and exterior. Work tasks include door hardware, door closures, windows, glass, screens, installation and assembly of desks and file cabinets, hanging shelves, hanging pictures, bookshelves, and other similar work. The preventive maintenance and repairs of the building’s roof systems also falls under the purview of Carpentry Services.
Electrical Services is responsible for the maintenance and repair of the electrical distribution network, electrical equipment, transformers, power distribution, lighting, and lamp replacements. Also included is troubleshooting of electrical and life safety systems, inspecting and repairing room lighting (bulbs, ballast, wiring) and receptacles. Installation of new wiring and/or outlets is the responsibility of this department. The preventive maintenance and repairs of the building’s elevator systems also falls under the purview of Electrical Services.
The HVAC department is responsible for preventative maintenance, monitoring and or adjusting room temperatures, troubleshooting and repair of the building HVAC systems. HVAC Services maintains and repairs air conditioning systems and heating systems for all spaces. The air handling units, dehumidifiers, humidifiers, heat pumps, chilled water piping and coils, and cooling towers are all under the purview of HVAC Services.
The Lock Shop ensures appropriate access to campus facilities for faculty, staff, students, Public Safety, and Maintenance personnel. Locksmiths provide lock repair, changes, maintenance and upgrades, master key and code key cutting, and emergency lockout services.
Painting and Masonry Services is responsible for preparing, priming and painting buildings interiors and exteriors, removing graffiti, and refinishing furniture, maintaining floor and ceiling tiles including the ceramic tiles, repairing and maintenance of plaster, brick, and stone walls. Painting and Masonry Services is also responsible for exterior and interior masonry maintenance and repair.
Plumbing Services is responsible for the maintenance and repair of the mechanical distribution network and mechanical equipment associated with the steam, gas, water, sewer, and plumbing systems. Other tasks include the repair and maintenance of drinking fountains, showers, drain lines, faucets, toilets, hot and cold water lines, water valves, submersible pumps, sewer injectors, water softener units, hot water heaters, condensate return pumps, steam traps, heating, cooling and domestic hot water circulating pumps.