Facilities Maintenance and Engineering coordinates and performs building maintenance and repairs in the areas of Building Automation Systems, Carpentry, Electrical, HVAC, Lock Services, Masonry, Plumbing, and General Repairs. All Service Requests are managed through the Facilities Customer Service Center and the Maximo Maintenance Management System.
Facilities Customer Service Center
The Facilities Customer Service Center is our customers’ primary point of contact for all service requests and general service inquiries. It is staffed Monday-Friday 7:00 a.m. – 10:00 p.m. Our Call Center picks up all calls after hours, including weekends.
Please direct emergency calls to University Police 973-655-5222
University Facilities managers and administrative staff are working both remotely and in person Monday through Friday, 8:30 a.m. – 4:30 p.m. Contact information is available in our Staff Directory.
How We Work
The Facilities Customer Service Center (FCSC), formerly known as the Facilities Service Desk, serves as a courteous and knowledgeable communications conduit between University Facilities and the campus community for all maintenance-related requests and projects. Work activities are managed through the Maximo Maintenance Management system and coordinated through the FCSC. We accept Service Requests via telephone, e-mail, or Maximo. Upon receipt, FCSC staff assess Service Requests and convert them to Work Orders, which are then assigned to Trades, Buildings, Grounds, or Moving work units.
Work Orders are dispatched according to Priority Levels
Emergency work requests are processed immediately and assigned to the appropriate work unit for prompt response and resolution.
Our Customer Call Center provides live, around-the-clock customer support seven days a week. In addition, on-call department managers quickly respond to emergencies and assist in protecting life safety and the campus infrastructure.
FCSC staff apprise requestors of lengthy repair timelines and delays in scheduled work.
January 2022 Service Request Advisory:
2. Urgent, and
3. Rush work
Please contact the Service Desk at Facilities Customer Service Center for updates about individual Service Requests.
How Do I Submit a Service Request in Maximo?
FM&E: Our Shops
Carpentry Services is responsible for the preventive maintenance and repair of building roof systems as well as the maintenance and repair of door hardware, door closures, windows, glass, screens, installation and assembly of desks and file cabinets, hanging shelves, hanging pictures, and bookshelf installation.
Electrical Services is responsible for the maintenance and repair of the electrical distribution network, equipment, transformers, power distribution, lighting, lamp replacements, life safety systems, room lighting and receptacles, new wiring and outlet installation, and the preventive maintenance and repair of elevator systems.
Heating, Ventilation and Air Conditioning Services maintains and repairs HVAC systems, as well as preventative maintenance, monitoring and or adjusting room temperatures, troubleshooting and repair of air handling units, dehumidifiers, humidifiers, heat pumps, chilled water piping and coils, and cooling towers.
Lock Services ensures the physical security of University assets by providing lock repair, changes, maintenance, upgrades, master key and code key cutting, and emergency lockout services. Electronic security of the University’s interior and exterior spaces and assets is managed through the Access Control unit.
Paint & Masonry Services
Paint and Masonry Services is responsible for preparing, priming, painting and removing paint from building interiors, exteriors and equipment, removing graffiti, refinishing furniture, maintaining floor and ceiling tiles (including ceramic tiles), and the repair and maintenance of plaster, brick, and stone surfaces.
Plumbing Services is responsible for the maintenance of steam, gas, water, and sewer systems including drinking fountains, showers, drain lines, faucets, toilets, hot and cold water lines, water valves, submersible pumps, sewer injectors, water softener units, hot water heaters, condensate return pumps and steam traps.