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Facilities Maintenance and Engineering

The 68 employees who comprise the Facilities Maintenance and Engineering department are responsible for coordinating and performing building maintenance and repairs in the areas of Building Automation Systems, Carpentry, Electrical, HVAC, Locks and Keys, Masonry, Plumbing, and General Repairs.  All maintenance work requests are managed through the Facilities Customer Service Center.

Facilities Customer Service Center

The Facilities Customer Service Center is our customers’ primary point of contact for all work requests and general service inquiries.  It is staffed Monday-Friday 7:00 a.m. – 10:00 p.m.  Our Call Center picks up all calls after hours including weekends.

Phone: 973-655-5444

Please direct emergency calls to University Police 973-655-5222

University Facilities managers and administrative staff are working both remotely and in person Monday through Friday, 8:30 a.m. – 4:30 p.m.  Contact information is available in our Staff Directory.

Submit a Service Request

Welcome to the Facilities Customer Service Center!

Work activities are managed through the Maximo Maintenance Management system and coordinated through the Facilities Customer Service Center.

The Facilities Customer Service Center, formerly known as the Facilities Service Desk, provides a courteous and knowledgeable point of contact between University Facilities and the campus community, by providing customer service for all maintenance-related requests and projects. Service requests are received daily via phone, e-mail, or Maximo. Emergency work requests are processed immediately and assigned to the appropriate Facilities units for prompt response and resolution.

Follow-ups to requests that may require lengthy repairs or a delay in scheduled work will be reported to the requestor.

How Do I Submit a Service Request in Maximo?

FM&E: Our Shops

Contact Facilities Maintenance and Engineering
147 Clove Road