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Facilities Maintenance and Engineering

Facilities Maintenance and Engineering coordinates and performs building maintenance and repairs in the areas of Building Automation Systems, Carpentry, Electrical, HVAC, Lock Services, Masonry, Plumbing, and General Repairs.  All Service Requests are managed through the Facilities Customer Service Center and the Maximo Maintenance Management System.

Facilities Customer Service Center

The Facilities Customer Service Center is our customers’ primary point of contact for all service requests and general service inquiries.  It is staffed Monday-Friday 7:00 a.m. – 10:00 p.m.  Our Call Center picks up all calls after hours, including weekends.

Phone: 973-655-5444
Email: servicedesk@montclair.edu

Please direct emergency calls to University Police 973-655-5222

University Facilities managers and administrative staff are working both remotely and in person Monday through Friday, 8:30 a.m. – 4:30 p.m.  Contact information is available in our Staff Directory.

Submit a Service Request

How We Work

The Facilities Customer Service Center (FCSC), formerly known as the Facilities Service Desk, serves as a courteous and knowledgeable communications conduit between University Facilities and the campus community for all maintenance-related requests and projects. Work activities are managed through the Maximo Maintenance Management system and coordinated through the FCSC.  We accept Service Requests via telephone, e-mail, or Maximo.  Upon receipt, FCSC staff assess Service Requests and convert them to Work Orders, which are then assigned to Trades, Buildings, Grounds, or Moving work units.

Work Orders are dispatched according to Priority Levels

Emergency work requests are processed immediately and assigned to the appropriate work unit for prompt response and resolution.

Our Customer Call Center provides live, around-the-clock customer support seven days a week.  In addition, on-call department managers quickly respond to emergencies and assist in protecting life safety and the campus infrastructure.

FCSC staff apprise requestors of lengthy repair timelines and delays in scheduled work.

January 2022 Service Request Advisory:

Due to staff shortages, University Facilities is experiencing delays in processing Service Requests.  During this time we are prioritizing schedules to respond first to requests for:
1.  Emergency
2.  Urgent, and
3.  Rush work
Please contact the Service Desk at Facilities Customer Service Center for updates about individual Service Requests.

How Do I Submit a Service Request in Maximo?

 

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Contact Facilities Maintenance and Engineering
Location:
147 Clove Road