The Collection Office with the Office of Student Accounts is responsible for the recovery of monies owed to Montclair State University by students no longer enrolled. This collective debt includes outstanding student account balances for past semesters. The student is responsible for payments of the resulting tuition, fees, and any other balance incurred after financial award(s) or student loan(s) may have been granted. Regardless of any expected reliance on any third-party resource, including but not limited to financial aid, family gifts, employer reimbursement or any other external resource.

If an account is in a delinquent or defaulted status, a financial hold is placed on the account. Any request for transcripts, re-admission, diplomas and/or certifications are denied until the delinquency or default has been satisfied. Students are expected to pay their outstanding balance in full or establish an internal payment plan with Montclair State University. If the student’s financial commitment to Montclair State University becomes delinquent at any time, the Office of Student Accounts may send notification to the student’s Montclair State email and/or mailing address on file. It is the student’s obligation to update any address Montclair State University has on record. Financial obligations include but are not limited to tuition, room, board, course fees, parking fines, library fines, residence hall fines and any special fees or fines charged to a student’s account. If any notice is returned by the post office, the student account will automatically be placed with a collection agency.

Past Due Collections

The Collections Department within the Office of Student Accounts is responsible for the recovery of monies owed to Montclair State University. Once you have registered for classes, you are responsible for all charges associated with that semester posted to your account and available for viewing on NEST. You have a financial responsibility to pay your balance by the published due date. You are also required to ensure your permanent address, phone numbers, and personal emails are up to date. All Montclair State University students are required to read and electronically sign the Montclair State University Financial Responsibility Statement before registration for each semester, session, or term. Your electronic signature is legally binding and serves as your acknowledgment of the terms set forth.

During the time of delinquency:

  • A hold is placed on your account which will result in denial of registration, requests for transcripts, re-admission, viewing grades on NEST, diplomas, and/or certifications until the past due balance is satisfied.
  • The Office of Student Accounts will work with the University’s service provider, Heartland ECSI Recovery Select which may contact you on our behalf for a period of approximately three months (90 days).
  • The communication will be via phone call and invoices mailed to the permanent address on file with MSU to discuss payment options.
  • Students are encouraged to discuss payment plan options with Heartland ECSI Recovery Select during this time to avoid further collections efforts and potential for additional fees.
  • If the account is not paid in full or a payment plan not established, the past due balance will be placed with a third-party collection agency.


Collection agency assignments may be to one of several collection agencies listed below who will begin active collection measures according to their specific procedures. This may include agency representatives contacting you directly by a series of letters and or phone calls. Once the account has been placed with a third-party collection agency, you must contact the assigned agency directly to resolve the balance and/or make payment arrangements. Payment and arrangements can no longer be made with Montclair State University. You will know if you are placed with an agency because your hold, viewable on NEST, will change to Collections (SC). To find out which agency you are with contact Red Hawk Central. Accounts assigned to a collection agency will be reported to the credit bureaus as past-due which may negatively impact your credit score. Also, in order to satisfy a past due balance that has been placed with a collection agency, the student will also be liable for any collection agency fees, applicable attorney’s fees, and any other fees which are typically 20%-40% of the amount placed in collection.<

Collection Agency Contact Information for Students:

Heartland ECSI Recovery Select
PO Box 1238
Wexford, PA 15090-1238
Pre-Collection Agency

Reliant Capital Solutions, LLC
P.O. Box 30469
Columbus, OH 43230
Tuition: 1-866-738-3179
Perkins: -866-738-3178

Coast Professional
P.O. Box 2876
West Monroe, LA  71294

Windham Professional
380 Main Street
Salem, NH 03079
Tuition: 1-855-753-1581
Perkins: 1-877-768-8803

*Only for Parking Services*
Penn Credit
P.O. Box 69703
Harrisburg, PA 17106