COVID-19 Information for Parents and Families
Dear Parent, Guardian, Family Member, or Friend of a Future Red Hawk:
The coronavirus public health crisis has made the simplest of tasks more challenging than we might have imagined, so I know that helping your student navigate the college search and decision process is a more complicated task than you’d bargained for. We’re here to help.
I wish you and your family could experience Red Hawk Country firsthand right now, because Montclair State is a transformative place where opportunities are seized and learning comes to life. Here, connections made with faculty, staff and, of course, fellow students turn into mentorships and lifelong friendships. But our community is great because of the dynamic individuals that come together to make it an incredible place to live and learn. There are still plenty of ways to experience Montclair State.
We’ve launched a wide array of virtual resources to help you and your student get to know Montclair State University and to help you answer some of your most pressing questions. You’ll find a virtual tour and interactive campus map, helpful videos, and many live sessions where students can connect directly with faculty, staff, current students, and other prospective students.
I know there are many questions that still remain about the public health crisis and its trajectory that will influence your family’s decisions. I don’t have all the answers yet, but if you don’t find what you’re looking for in our Frequently Asked Questions below, I encourage you to contact me directly with your questions at email@example.com.
Thank you for considering Montclair State University.
Montclair State is prepared to reopen when New Jersey enters Stage 3 of Governor Phil Murphy’s phased approach to recovery. The restart plan will guide every aspect of how we operate, from safeguards, to academics, to campus life, housing, dining, transportation and more. Review the detailed plan now on our Red Hawk Restart website.
If I plan to live on campus in the fall but the COVID-19 emergency prevents me from moving in, will my housing deposit be refunded?
No official decisions have been made that would negatively affect students’ ability to live on campus next fall, so there is not yet a policy on refunding the non-refundable housing deposit. However, this year, when students were asked to move off campus due to the emergency, they were able to make a choice between receiving a prorated refund for housing costs or having a credit applied to their housing bill for next year. We will share any new developments with you as soon as they arise.
I submitted my admissions deposit, but now I don’t know if I will be able to attend in the fall. Can my deposit be refunded?
While the admissions and housing deposits are nonrefundable, we understand that these are challenging times. Before you decide to cancel your enrollment, remember that we’re here to help if we can! Schedule a telecounseling appointment with an admissions counselor to review your situation and consider your next steps. Sign up for a telecounseling appointment today!
Each request for a deposit refund is evaluated on a case-by-case basis. We try to offer as much flexibility as possible to students and their families. If you’d like to request a deposit refund, email Jeff Gant, Director of Undergraduate Admissions, at firstname.lastname@example.org.
I want to defer my enrollment for a later semester. How can I do that? If I earned a merit scholarship, will I keep it if I defer my enrollment?
Students may defer their enrollment for a semester or a year without having to reapply for admission. To do so, complete the short form at montclair.edu/admissions/freshman-rollover. When you defer your admission, we assume that nothing about your academic record is changing. If you enroll elsewhere during your deferral period, you must reapply as a transfer student. If you had any outstanding application materials–like a final high school transcript– at the time you submitted your deferral request, you must still submit them before you will be able to enroll.
As long as you do not enroll elsewhere during your deferral period, your Presidential Scholarship or National Student Scholarship will be deferred as well.
I have concerns about paying for college because my family’s financial situation has changed. Who can I talk to?
Each situation is different, so we recommend you schedule time to speak one-on-one with a Financial Aid Counselor who can best advise you on any options that may be available to you. Sign up for a Financial Aid Telecounseling Appointment today!
I have other questions about financial aid, billing or registration. Who can I talk to?
A one-stop resource for any questions you may have about paying for college, navigating our systems or planning for the fall, is Red Hawk Central. Please reach out to them for additional support at email@example.com or 973-655-7600
When can I visit campus?
Unfortunately, all University-sponsored in-person visit programs are on hold for now as we follow the Governor’s directives on closures and social distancing. Rest assured, though, that we want you to see Montclair State for yourself! Once it is safe to host guests on campus again, you’ll be the first to know. In the meantime, we’ve put together a number of ways for you to get to know Montclair State virtually, including a virtual tour and an interactive campus map.
Experience Montclair State
Video Viewbook and Interactive Campus Map – Soar like a Red Hawk and immerse yourself in Montclair State’s beautiful campus through our new Video Viewbook and Interactive Campus Map! See why Montclair State is the right school for you as you learn about our academic programs, the value of a Montclair State education, and Red Hawk Life.
Virtual Campus Experience – Want some company during your virtual tour? Join us for a Student Ambassador-led Virtual Campus Experience! Using our interactive map, your Student Ambassador will help you picture yourself at Montclair State, show you our state-of-the-art buildings and answer your questions!
Our Freshmen and Transfer Admissions Counselors, and staff from our Disability Resource Center are available for telecounseling sessions via phone, online chat, or web conference! When you sign up, you’ll select your preferred date and time and provide a brief description of what you’d like to discuss to ensure our staff is prepared to help you and your family. Register for a telecounseling session below:
Webinars and Information Sessions
Our Undergraduate Admissions and Financial Aid teams are hosting webinars for various topics including your Accepted Student Checklist, Information Sessions for Prospective Freshmen, Financial Aid and Student Accounts, and more. We’re constantly adding new dates and topics.
We’ve implemented a live chat feature on our Admissions Homepage. Here, you’ll be able to connect with an actual admissions staff member and have all your questions answered in real time. If you’ve already chatted with our Rocky Bot, make sure to click the three dots at the top of the chat screen and select “Restart Conversation” – this will allow you to start a Live Chat. (This is currently staffed Monday – Friday 8:30 a.m. to 4:30 p.m.)
Montclair State’s Class of 2024 Facebook Group – This group serves as a space for new Red Hawks to interact with their fellow future classmates, find roommates and ask questions about their next steps as accepted students. Join the Class of 2024 Facebook Group today!
Make sure to connect with the Office of Undergraduate Admissions on all our social media platforms: