As a reminder, if you are getting started with Zoom or would like to learn more about tips on how to improve your experience, please utilize the following resources.
- MSU Video Conferencing page
- Faculty How-to Orientation on Zoom
- Live Training by Zoom
- Zoom Training with ITDS
Additionally, Zoom provides a large number of documents, videos, and tips on the Zoom page.
If you are looking for technical support, as a first step, please check out the one-minute “how-to” videos on the Zoom Support page for assistance. Zoom “Support Hours” are 24 x 7, including public holidays, where agents or technical engineers are available for email or live support.
Phone: 1-888-799-9666, extension 2
Online Submission: Chat live with the support team by visiting your account and selecting help in the lower right-hand corner.
For issues that cannot be resolved via the online resources or chatbot, please contact the IT Service Desk to escalate the issue directly to Zoom.