Telecom Features for Flexible Work

Telecom offers a number of solutions that will extend the functionality/mobility of your campus phone and assist you with flexible or mobile working arrangements.  These solutions are summarized below. (Note: the title of each section links to additional information regarding that feature.)

Each solution requires some configuration by Telecom.  You can request each of these features by filling out the online activation form.

Extension to Cellular

This feature integrates your campus extension with one fixed mobile number and gives you the ability to make and receive campus extension calls using either your campus extension phone or your mobile phone. After the feature has been enabled for you, you may activate or deactivate it either from your campus phone or from your designated mobile number.  When it is activated, calls received on your University extension will ring on both your University phone and the configured mobile device simultaneously. Calls from your mobile phone will appear as coming from your University extension when calls are placed to University direct phone numbers, e.g., 973-655-1000.  Voicemails will remain on your campus extension. Requests for Extension to Cellular configuration can be made by using the link above and selecting ‘Extension to Cellular’.

Enhanced Call Forwarding

This feature allows you to forward calls received by your campus extension to a designated number of your choice. After the feature has been enabled for you, you may activate or deactivate it either from your campus phone or from your designated mobile number.  Voicemails will remain on your campus extension. Requests for Enhanced Call Forwarding configuration can be made by using the link above and selecting ‘Enhanced Call Forwarding’.

Voicemail Delivery to Email

This feature sends a copy of new incoming voicemail to your Gmail inbox as an audio file attachment. Voicemail messages that are deleted from your email inbox are automatically deleted from your phone voicemail box.  Requests for the voicemail to email feature can be made by using the link above and selecting ‘Opt In For Voicemail Delivery via Email’. You will still be able to access your traditional voicemail by pressing the envelope button on your desk phone, dialing ext. 5323 from your desk phone, or by calling (973) 655-5323 from off campus even if you enable this feature.  

Softphone

The Softphone application allows you to receive and make calls directed to/from your campus extension using your laptop or desktop.  When you log into Softphone, calls to your campus extension number will ring and be answered via your laptop (rather than on your campus phone).  You can also make calls from your laptop which will appear to come from your campus extension number.  When you log out of Softphone, calls will again ring and be answered via your campus phone.   Initial Softphone rollout is to Microsoft Windows users; a Mac version will follow in the spring.   Requests for password information can be made by using the link above and by selecting the ‘Softphone’ option. Your temporary password, along with installation and usage documentation will be provided by our Telecom engineers.

Unified Voicemail Portal

This updated voicemail portal is an easy-to-use web-based interface that allows you to access voicemail messages, change greetings, add contacts, create distribution lists, set notifications, reset your voicemail password, etc. Requests for access to the voicemail portal can be made by using the link above and by selecting ‘Access to the Unified Voicemail Portal’. This portal can be accessed on campus, or remotely when connected via VPN to the University network. Requests for password information can be made by using the link above and by selecting the ‘Access to the Unified Voicemail Portal’ option.