IT Service Desk

The IT Service Desk, located on the 5th floor of University Hall, has several ways that you can reach out to us for assistance in your computer hardware and software needs. The IT Service Desk is the first point of contact for all IT Services and will work steadfastly on ensuring that your issues are heard, escalated and resolved. Please note: Information Technology does not provide any hardware troubleshooting support on personal computers for Faculty, Staff or Students.

Create a Self-Service Ticket Workday Customer Care Software Repository

Equipment Loans

Faculty/Staff:

Faculty/Staff AV Equipment Loans
Faculty/Staff Laptop Loans

Students:

Student Laptop Loans

Hours of Support

Winter Break Hours of Operation

Winter Break Hours 2019 – 2020

Limited modified schedule beginning Friday, December 20, 2019 through Thursday, January 2, 2020.

Friday, December 20, Monday, December 23 and Tuesday, December 24:
- Support available via phone, email, walk-in or self-service
Saturday, December 21, 2019 – Sunday, December 22, 2019:
- 8 a.m. – 5 p.m.: Available but limited support via email to itservicedesk@montclair.edu
December 25, 2019: Closed
- Thursday, December 26, 2019 through Tuesday, December 31, 2019:
- 8 a.m. – 5 p.m.: General support via phone to 973-655-7971, option 1 or email itservicedesk@montclair.edu
Saturday, December 28, 2019 & Sunday, December 29, 2019:
- 8 a.m. – 5 p.m.: Available but limited support via email to itservicedesk@montclair.edu
Wednesday, January 1, 2020: Closed.
Thursday, January 2, 2020 – Sunday, January 19, 2020:
- Monday – Friday: 8 a.m.- 5 p.m.
- Support available via phone, email, walk-in or self-service
- Saturday and Sunday: 8 a.m. – 5 p.m.
- Available but limited support via email to itservicedesk@montclair.edu
- Monday, January 20, 2020: Closed.

The IT Service Desk will return to its regular schedule on Tuesday, January 21, 2020.

Regular Semester Hours (Fall and Spring)

Sunday-Saturday: 7:00am–12:00am

Summer Semester Hours effective May 16, 2019

Monday – Thursday: 8am-9pm
Friday – Sunday: 10:00 a.m. to 3:00 p.m. (Limited remote support)

Chat

The Information Technology Service Desk is pleased to announce that we will be available via chat Monday – Friday from 10:00 am – 4:00 pm. This added support element will allow specified technicians to use Bomgar to securely chat with you and even have the ability to begin a remote session if necessary.

The Bomgar virtual application is integrated with ServiceNow in order to generate remote control sessions, and update tickets with the support session chat log and pertinent system information. This provides an accurate record of the Service Desk response and resolution to your request.

Chat With Us

Call Us

Phone: 973-655-7971

Option 1: General support questions (Networking, Email, Log in issues, Software, and Hardware)
Option 2: Workday Finance (Will bounce to x5000; Please call this extension for future assistance)
Option 3: Canvas Support
Option 4: Workday HR (Will bounce to x5000; Please call this extension for future assistance)
Option 5: Student System Support (Nest, Banner)
Option 6: Audio Visual Classroom Emergencies

Email Us

General IT Questions:: itservicedesk@montclair.edu
Workday Customer Care:: WCCSupport@montclair.edu
Student System Support:: nest@montclair.edu
Canvas Support:: canvasitsupport@montclair.edu