IT Service Desk

IT Service Desk

The IT Service Desk, located on the 5th floor of University Hall, has several ways that you can reach out to us for assistance in your computer hardware and software needs. The IT Service Desk is the first point of contact for all IT Services and will work steadfastly on ensuring that your issues are heard, escalated and resolved. Please note: Information Technology does not provide any hardware troubleshooting support on personal computers for Faculty, Staff or Students.

Create a Self-Service Ticket         Software Repository

Equipment Loans

Hours of Support

Regular Semester Hours (Fall and Spring)

Sunday-Saturday: 7:00am–12:00am

Summer Semester Hours effective May 16, 2019

Monday – Thursday: 8am-9pm
FridaySunday: 10:00 a.m. to 3:00 p.m. (Limited remote support)

Chat

The Information Technology Service Desk is pleased to announce that we will be available via chat Monday – Friday from 10:00 am – 4:00 pm. This added support element will allow specified technicians to use Bomgar to securely chat with you and even have the ability to begin a remote session if necessary.
The Bomgar virtual application is integrated with ServiceNow in order to generate remote control sessions, and update tickets with the support session chat log and pertinent system information. This provides an accurate record of the Service Desk response and resolution to your request.
Chat With Us

Call Us

Phone: 973-655-7971

Option 1
General support questions (Networking, Email, Log in issues, Software, and Hardware)
Option 2
PeopleSoft Support
Option 3
Canvas Support
Option 4
Workday Support
Option 5
Student System Support (Nest, Banner)
Option 6
Audio Visual Classroom Emergencies

Email Us

General IT Questions:
itservicedesk@montclair.edu
Workday Support:
workday@montclair.edu
Student System Support:
nest@montclair.edu
Canvas Support:
canvasitsupport@montclair.edu

Social Media

twitter iconIT Service Desk Facebook Page