IT Service Desk

The IT Service Desk is the first point of contact for all IT Services and will work steadfastly on ensuring that your issues are heard, escalated, and resolved. The IT Service Desk, located on the 5th floor of University Hall, has several ways that you can reach out to us for assistance in your computer hardware and software needs.

Please note: Information Technology does not provide any hardware troubleshooting support on personal computers for Faculty, Staff, or Students.

Create a Self-Service Ticket

Workday Customer Care

Software Repository

Hours of Support

Due to Coronavirus (COVID-19), the IT Service Desk will be remote and not taking any walk-in support. Onsite Support will only be by appointment only.

Fall 2020 Semester Support Hours (until December 14, 2020)

Monday-Friday: 7:00am–12:00am
Saturday: 8:30am-4:30pm
Sunday: 3:00pm-11:00pm

Please note the following exceptions:
Wednesday, November 25: Closed at 10:00p.m.
Thursday, November 26: Closed in observance of the Thanksgiving Holiday
Friday, November 27 – Sunday, November 29 : 10am – 5pm (Support via email only)

Winter 2020/2021 Support Hours (December 15, 2020 – February 7, 2021)

Monday – Friday: 8am – 5pm (Support available through phone, email, chat or self-service)
Saturday: 8am – 5pm (Support available through phone, email or self-service; no chat or onsite service available)
Sunday: 8am-5pm (Support available through phone, email or self-service; no chat or onsite service available)

Please note the following exceptions:
Thursday, December 24, 2020: Closing at 4pm
Friday, December 25: Closed
Friday, January 1, 2021: Closed
Monday, January 18, 2021: Closed

Spring 2021 Semester Support Hours (Monday, February 8, 2021 – Monday, May 24, 2021)

Monday-Friday: 7:00am – 12:00am
Saturday: 8:30am – 4:30pm
Sunday: 3:00pm – 11:00pm

Summer Semester Hours effective May 25, 2020

Monday – Thursday: 8:00am – 9:00pm
Friday – Saturday: 8:30am – 4:30pm
Sunday: 9:00am – 4:00pm

Chat

Chat With Us

The Information Technology Service Desk is pleased to announce that we will be available via chat Monday – Friday from 8:00 am – 5:00 pm. This added support element will allow specified technicians to use Bomgar to securely chat with you and even have the ability to begin a remote session if necessary.

The Bomgar virtual application is integrated with ServiceNow in order to generate remote control sessions, and update tickets with the support session chat log and pertinent system information. This provides an accurate record of the Service Desk response and resolution to your request.

Call Us

Phone: 973-655-7971

Option 1: General support questions (Networking, Email, Log in issues, Software, and Hardware)
Option 2: Workday Finance (Will bounce to x5000; Please call this extension for future assistance)
Option 3: Canvas Support
Option 4: Workday HR (Will bounce to x5000; Please call this extension for future assistance)
Option 5: Student System Support (Nest, Banner)
Option 6: Audio Visual Classroom Emergencies

Email Us

General IT Questions:: itservicedesk@montclair.edu
Workday Customer Care:: WCCSupport@montclair.edu
Student System Support:: nest@montclair.edu
Canvas Support:: canvasitsupport@montclair.edu