IT Service Desk

The IT Service Desk is the first point of contact for all IT Services and will work steadfastly on ensuring that your issues are heard, escalated, and resolved. The IT Service Desk, located on the 5th floor of University Hall, has several ways that you can reach out to us for assistance in your computer hardware and software needs.

Please note: Information Technology does not provide any hardware troubleshooting support on personal computers for Faculty, Staff, or Students.

Create a Self-Service Ticket

Workday Customer Care

Software Repository

Hours of Support

Winter Break 2021 Hours

The IT Service Desk will be operating on a modified schedule beginning Tuesday, December 21, 2021 through Monday, January 17, 2022.

Monday – Friday: 8 a.m. – 5 p.m. (Support available through phone, email or self-service, onsite support; no chat available.)
Saturday/Sunday: 8 a.m. – 5 p.m. (Support available through phone, email or self-service; no chat or onsite service available.)

Please note the following exceptions:

Friday, December 24 and Friday, December 31, 2021: Closed
Saturday, December 25, 2021, Sunday, December 26th, Saturday, January 1, 2022: Closed
Monday, January 17, 2022: Closed

The IT Service Desk will return to their regular schedule on Tuesday, January 18, 2022.

Chat

Chat With Us

The Information Technology Service Desk is pleased to announce that we will be available via chat Monday – Friday from 10:00 am – 4:00 pm. This added support element will allow specified technicians to use Bomgar to securely chat with you and even have the ability to begin a remote session if necessary.

The Bomgar virtual application is integrated with ServiceNow in order to generate remote control sessions, and update tickets with the support session chat log and pertinent system information. This provides an accurate record of the Service Desk response and resolution to your request.

Call US!

IT Service Desk
973-655-7971 (on Campus x7971)
itservicedesk@montclair.edu

Option 1: General support questions (Networking, Email, Log in issues, Software, and Hardware)

Option 2: Canvas Support
Option 3: Student System Support (Nest, Banner)
Option 4: Audio-Visual Classroom Emergencies

Workday Customer Care
973-655-5000 (on Campus x5000)
WCCSupport@montclair.edu

Option 1: Workday Finance
(Requisitions, Purchase Orders, Supplier Invoice, Budget Amendments, Adjustments, Receipts, Supplier Create, Expense Reimbursements)
Option 2: Workday Recruit/Performance Management
(PAR, Evaluations, Job Requisitions, Create Position)
Option 3: Workday HR
(Hire Employees, Add Job, Period Activity Pay, Timesheets, Direct Deposit, Tax Elections, Temp Job Changes, 403B Updates, Payroll Payments)

Contact Workday Customer Care

Email Us

General IT Questions: Itservicedesk@montclair.edu
Canvas Support: Canvasitsupport@montclair.edu
Workday Customer Care: Wccsupport@montclair.edu
Student System Support: Nest@montclair.edu