IT Service Desk

IT Service Desk

The IT Service Desk is the first point of contact for all IT Services and will work steadfastly on ensuring that your issues are heard, escalated and resolved.

The IT Service Desk, located on the 5th floor of University Hall, has several ways that you can reach out to us for assistance in your computer hardware and software needs.

Please note: Information Technology does not provide any hardware troubleshooting support on personal computers for Faculty, Staff or Students.

Due to Coronavirus (COVID-19), the IT Service Desk will be remote and not taking any walk-in support.  Please see the Hours of Support below:

IT Coronavirus Support

Create a Self-Service Ticket   Workday Customer Care      Software Repository

Hours of Support

Fall 2020 Semester Support Hours

Monday-Friday: 7:00am–12:00am
Saturday: 8:30am-4:30pm
Sunday: 3:00pm-11:00pm

Summer Semester Hours effective May 18, 2020

Monday – Thursday: 8:00am – 9:00pm
FridaySaturday: 8:30 a.m. – 4:30 p.m
Sunday: 9:00am – 4:00p

Chat

Chat With Us
The Information Technology Service Desk is pleased to announce that we will be available via chat Monday – Friday from 8:00 am – 5:00 pm. This added support element will allow specified technicians to use Bomgar to securely chat with you and even have the ability to begin a remote session if necessary.
The Bomgar virtual application is integrated with ServiceNow in order to generate remote control sessions, and update tickets with the support session chat log and pertinent system information. This provides an accurate record of the Service Desk response and resolution to your request.

Call Us

Phone: 973-655-7971

Option 1
General support questions (Networking, Email, Log in issues, Software, and Hardware)
Option 2
Workday Finance (Will bounce to x5000; Please call this extension for future assistance)
Option 3
Canvas Support
Option 4
Workday HR (Will bounce to x5000; Please call this extension for future assistance)
Option 5
Student System Support (Nest, Banner)
Option 6
Audio Visual Classroom Emergencies

Email Us

General IT Questions:
itservicedesk@montclair.edu
Workday Customer Care:
WCCSupport@montclair.edu
Student System Support:
nest@montclair.edu
Canvas Support:
canvasitsupport@montclair.edu

Social Media

twitter iconIT Service Desk Facebook Page