The IT Service Desk is the first point of contact for all IT Services and will work steadfastly on ensuring that your issues are heard, escalated, and resolved. The IT Service Desk, located on the 5th floor of University Hall, has several ways that you can reach out to us for assistance in your computer hardware and software needs.
Please note: Information Technology does not provide any hardware troubleshooting support on personal computers for Faculty, Staff, or Students.
Hours of Support
Summer Hours: Tuesday, May 4th – Thursday, August 27th
| MONDAY – THURSDAY | FRIDAY-SATURDAY | SUNDAY* |
|---|---|---|
| 8AM – 9PM | 8AM – 5PM | 12PM – 9PM |
* Phone Support Only – No Front Desk Services Available
Please note the following exceptions:
Closed on the Following Days:
- Monday, May 25th – Memorial Day
- Friday, June 19th – Juneteenth
- Friday, July 3rd – Independence Day Observed
- Saturday, July 4th – Independence Day
Chat
Notice: CHAT is currently undergoing system upgrades and will be temporarily unavailable for a short period. We appreciate your patience and apologize for any inconvenience.
Call Us!
IT Service Desk
973-655-7971 (on Campus x7971)
itservicedesk@montclair.edu
- Option 1: General support questions (Networking, Email, Log in issues, Software, and Hardware)
- Option 2: Canvas Support
- Option 3: Student System Support (Nest, Banner)
- Option 4: Audio-Visual Classroom Emergencies
Workday Customer Care
973-655-5000 (on Campus x5000)
WCCSupport@montclair.edu
- Option 1: Workday Finance
(Requisitions, Purchase Orders, Supplier Invoice, Budget Amendments, Adjustments, Receipts, Supplier Create, Expense Reimbursements) - Option 2: Workday Recruit/Performance Management
(PAR, Evaluations, Job Requisitions, Create Position) - Option 3: Workday HR
(Hire Employees, Add Job, Period Activity Pay, Timesheets, Direct Deposit, Tax Elections, Temp Job Changes, 403B Updates, Payroll Payments)
Email Us
- General IT Questions
- Itservicedesk@montclair.edu
- Canvas Support
- Canvasitsupport@montclair.edu
- Workday Customer Care
- Wccsupport@montclair.edu
- Student System Support
- Itservicedesk@mail.montclair.edu