IT Service Desk

IT Service Desk

The IT Service Desk is the first point of contact for all IT Services and will work steadfastly on ensuring that your issues are heard, escalated, and resolved. The IT Service Desk, located on the 5th floor of University Hall, has several ways that you can reach out to us for assistance in your computer hardware and software needs.

Please note: Information Technology does not provide any hardware troubleshooting support on personal computers for Faculty, Staff, or Students.

Hours of Support

Due to Coronavirus (COVID-19), the IT Service Desk will be remote and not taking any walk-in support. Onsite Support will only be by appointment only.

 


Summer Semester Hours effective  Tuesday May 22, 2021 – Wednesday September 1, 2021

  • Monday – Thursday: 8:00am – 9:00pm
  • Friday: 8:00am – 5:00pm
  • Saturday: 8:30am – 4:30pm
  • Sunday: 12:00pm – 9:00pm

Please note the following exceptions:
Monday May 31st: Closed in observance of Memorial Day
Friday June 18th – Saturday June 19th – Closed in observance of Juneteenth
Sunday July 4th – Monday July 5th: Closed in observance of Independence Day

Chat

Chat With Us
The Information Technology Service Desk is pleased to announce that we will be available via chat Monday – Friday from 8:00 am – 5:00 pm. This added support element will allow specified technicians to use Bomgar to securely chat with you and even have the ability to begin a remote session if necessary.
The Bomgar virtual application is integrated with ServiceNow in order to generate remote control sessions, and update tickets with the support session chat log and pertinent system information. This provides an accurate record of the Service Desk response and resolution to your request.

Call US

Phone: 973-655-7971

IT Service Desk

Option 1
General support questions (Networking, Email, Log in issues, Software, and Hardware)
Option 2
Canvas Support
Option 3
Student System Support (Nest, Banner)
Option 4
Audio Visual Classroom Emergencies

Workday Customer Care
Phone: 973-655-5000
Contact Workday Customer Care

Email Us

General IT Questions:
Itservicedesk@montclair.edu
Canvas Support:
Canvasitsupport@montclair.edu
Workday Customer Care:
Wccsupport@montclair.edu
Student System Support:
Nest@montclair.edu

Social Media

twitter iconIT Service Desk Facebook Page