The IT Service Desk is the first point of contact for all IT Services and will work steadfastly on ensuring that your issues are heard, escalated and resolved.
The IT Service Desk, located on the 5th floor of University Hall, has several ways that you can reach out to us for assistance in your computer hardware and software needs.
Please note: Information Technology does not provide any hardware troubleshooting support on personal computers for Faculty, Staff or Students.
Due to Coronavirus (COVID-19), the IT Service Desk will be remote and not taking any walk-in support. Please see the Hours of Support below:
Hours of Support
Spring 2020 Semester Support Hours (Modified)
March 23, 2020 – May 17, 2020
Monday- Friday: 7:00 am – 12:00 am (midnight)
Saturday-Sunday: 8 am – 4:30 pm
Summer Semester Hours effective May 18, 2020
Monday – Thursday: 8am – 9pm
Friday – Saturday: 8:30 a.m. – 4:30 p.m
Sunday: 9am – 4pm
Fall 2020 Semester Support Hours
Sunday-Saturday: 7:00am–12:00am
Chat
Call Us
Phone: 973-655-7971
- Option 1
- General support questions (Networking, Email, Log in issues, Software, and Hardware)
- Option 2
- Workday Finance (Will bounce to x5000; Please call this extension for future assistance)
- Option 3
- Canvas Support
- Option 4
- Workday HR (Will bounce to x5000; Please call this extension for future assistance)
- Option 5
- Student System Support (Nest, Banner)
- Option 6
- Audio Visual Classroom Emergencies
Email Us
- General IT Questions:
- itservicedesk@montclair.edu
- Workday Customer Care:
- WCCSupport@montclair.edu
- Student System Support:
- nest@montclair.edu
- Canvas Support:
- canvasitsupport@montclair.edu
Social Media
