The IT Service Desk is the first point of contact for all IT Services and will work steadfastly on ensuring that your issues are heard, escalated, and resolved. The IT Service Desk, located on the 5th floor of University Hall, has several ways that you can reach out to us for assistance in your computer hardware and software needs.
Please note: Information Technology does not provide any hardware troubleshooting support on personal computers for Faculty, Staff, or Students.
Hours of Support
Due to Coronavirus (COVID-19), the IT Service Desk will be remote and not taking any walk-in support. Onsite Support will only be by appointment only.
Spring 2021 Semester Support Hours (Monday, February 8, 2021 – Monday, May 24, 2021)
- Monday-Friday: 7:00am–12:00am
- Saturday: 8:30am-4:30pm
- Sunday: 3:00pm-11:00pm
Please note the following exceptions:
Wednesday, November 25: Closed at 10:00p.m.
Thursday, November 26: Closed in observance of the Thanksgiving Holiday
Friday, November 27 – Sunday, November 29 : 10am – 5pm (Support via email only)
Winter 2020/2021 Support Hours (December 15, 2020 – February 7, 2021)
- Monday – Friday: 8am – 5pm (Support available through phone, email, chat or self-service)
- Saturday: 8am – 5pm (Support available through phone, email or self-service; no chat or onsite service available)
- Sunday: 8am-5pm (Support available through phone, email or self-service; no chat or onsite service available)
Please note the following exceptions:
Thursday, December 24, 2020: Closing at 4pm
Friday, December 25: Closed
Friday, January 1, 2021: Closed
Monday, January 18, 2021: Closed
Spring 2021 Semester Support Hours (Monday, February 8, 2021 – Monday, May 24, 2021)
- Monday-Friday: 7:00am – 12:00am
- Saturday: 8:30am – 4:30pm
- Sunday: 3:00pm – 11:00pm
- Summer Semester Hours effective May 25, 2020
- Monday – Thursday: 8:00am – 9:00pm
- Friday – Saturday: 8:30am – 4:30pm
- Sunday: 9:00am – 4:00pm
Chat
Call Us
Phone: 973-655-7971
- Option 1
- General support questions (Networking, Email, Log in issues, Software, and Hardware)
- Option 2
- Workday Finance (Will bounce to x5000; Please call this extension for future assistance)
- Option 3
- Canvas Support
- Option 4
- Workday HR (Will bounce to x5000; Please call this extension for future assistance)
- Option 5
- Student System Support (Nest, Banner)
- Option 6
- Audio Visual Classroom Emergencies
Email Us
- General IT Questions:
- itservicedesk@montclair.edu
- Workday Customer Care:
- WCCSupport@montclair.edu
- Student System Support:
- nest@montclair.edu
- Canvas Support:
- canvasitsupport@montclair.edu
Social Media
