fall leaves
News and Events

Zoom Issues? Try This

Posted in: Enterprise Software

If you experience any issues connecting to a Zoom meeting or have audio or video problems while participating in a Zoom meeting, the following tips and tricks may alleviate or even eliminate the problem.

Please make sure you are using the latest version of the Zoom client.

Close Unnecessary Programs and Unused Browser Tabs to free up more resources for Zoom to use. These may be running in the background and consuming valuable bandwidth.

Avoid other bandwidth-intensive activities like downloading software updates or streaming video while on a Zoom call.

Avoid using a VPN (Virtual Private Network) connection while on Zoom. VPNs are known to cause performance issues with Zoom.

Remote users: If using a home WiFi connection, you may try bringing the computer/device closer to the Wifi router or access point. Alternatively, you may try connecting directly via wired port on your router. For additional tips, please visit Wireless (WiFi) Connection Issues – Zoom Help Center.

Adjust Zoom Settings – To improve performance, some of the advanced Zoom video quality features can be disabled by accessing Zoom Video settings. To access the Zoom video settings, launch the Zoom client and go to Settings and select Video, or click the arrow icon within the video camera icon during a call and then select Video Settings on the pop-up menu.

On the Zoom Video settings page, please try the following:

  • Untick the ‘HD’ and ‘Touch up my appearance’ checkboxes
  • Click on ‘Advanced’ button and then untick the checkboxes under ‘Enable/Use Hardware acceleration for’

Turn off the Video –  Consider turning off your Zoom video by clicking the “Stop Video” button on the bottom left of the Zoom window.

For more detailed instructions and additional tips, please read ‘Tips to Improve Zoom Performance’ under FAQs section of  MSU Zoom page.