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DUO Universal Prompt

Posted in: Information Security

DUO Universal prompt and Verified DUO Push are coming

Starting Wednesday, Feb 28th, 2024 the DUO prompt for Multi-Factor Authentication will be replaced with the DUO Universal prompt. All of the DUO functionality will remain available with one change: DUO push will be replaced with Verified DUO push. Instead of the usual push prompt, users will be presented with a 6-digit code (Image 1) that they will need to enter on their mobile device (Image 2).

Image 1

duo universal prompt with 6 digit code

Image 2

duo universal prompt with 6 digits to fill in

As previously communicated, users whose mobile devices are not running the minimum required OS (version 10 for Android and version 14.5 for iOS) will get an error message when trying to use the Verified DUO push.

If you are using a device with an outdated version of the operating system to complete the authentication process, click on the “Other options” link displayed under the 6-digit code shown in Image 1.

This will reveal all of your registered devices with DUO and options available to complete the second factor of authentication (Image 3).

Image 3

duo universal other options to login

The other options available are exactly the same as the ones you have with the DUO classic prompt used today. The phone call will continue to be available on all registered devices (mobile and landline).

Mobile devices will continue to have the option to receive a passcode via text message or through the DUO mobile app.

Please call the Service desk at 973-655-7971 or email itservicedesk@montclair.edu if you experience any issues using the DUO Universal prompt.