IT Tips, Services and Important Info for You!

Make sure all of your devices are connected to Montclair State University’s free WiFi. We recommend MSU Secure whenever possible, but there are other options including MSU WiFi (for older devices that may not be able to connect to MSU Secure) and MSU Guest for when your friends and family visit. All you need is your NetID and password!

Did you know? As a Montclair State student, you get the Microsoft Office Suite for FREE! All you need is your NetID and you will receive PowerPoint, Word, Excel, and OneNote at no cost. This offer is good for use on up to five compatible PCs and/or Macs and tablets. Find Out How!

Want to meet virtually in a two-hour study group?  Living on campus but want to connect with family out of state? Joining a breakout room in your HawkLive class? Make sure you claim your complimentary Zoom account. Not sure how to claim it, then go to our Zoom FAQ web page. Once you claim your account, check out our Using Zoom in Canvas guide. Please Note: For security reasons, we highly encourage you to use the Zoom App as it has the most up to date functionality and perform all application updates in a timely manner.

Additional Zoom Resources

• Support for Zoom – Need additional help on Zoom.  Log into the Zoom portal and discover how-to videos, live training, chat support and fun tips!
• Center for Academic Success and Tutoring is offering live and online workshops regarding adjusting to courses online.  These vary from using Canvas to “How to Communicate Successfully Online.

Did you know that you can print documents from your personal computer on campus? You can upload them from home or your residence hall and pick them up on campus within 72 hours. We offer several areas to use your print allowance using the PaperCut WebPrint feature. It’s fast and easy to use!  Print Today!

Speaking of Printing… As an undergraduate student, you are entitled to $40.00 “virtual” dollars per fall and spring semesters to print in our public computer labs.  This equates to 800 pages single-sided (simplex) or 1,142 pages double-sided (duplex) B&W. We do offer color printing in University Hall 5008 and Library Laptop Lending computer labs.

Need access to JMP, Respondus Lockdown Browser, NVIVO, or EndNote. Head over to the MSU Software Repository to download these titles and more today!  As of July 6, 2020, Adobe is no longer allowing complimentary access to their Creative Cloud product. There are three (3) ways to gain access:

• Visit an on-campus public computer lab
• Access select Adobe applications in our Virtual Computing Lab
• Students in the College of the Arts (CART) have access online through specific remote access to specific labs.

Montclair State University has several public computer labs and loaner laptop labs across campus that are available seven days a week. View Lab Locations and Hours. Check out our Computer Lab Availability before you visit the labs to stay up-to-date on how many devices are available.

Additionally, there are some specialized computer labs based on College or School. Please Note: Access is granted by program or major.

Can’t get to campus to access statistical software like SPSS at home? You can use our Virtual Computing Lab through Citrix to access SPSS, MathLab, and other software. Learn more about Citrix.

Information Technology has a limited supply of laptops and Verizon WiFi JetPacks available for loan for the semester. If you would like to borrow a laptop or you need a WiFi Jetpack to have access to the internet at home, head over to the loaner web page. Please Note: You are responsible for returning these devices at the end of each semester unless otherwise directed.

We have heard from many of you that the WiFi in your rooms is not as good as you need to access your online classes as well as to enjoy kicking back outside of class. Information Technology (IT) has been working on these issues over the break. IT will send an update to our residential students the first week of classes.  Stay tuned.

Canvas is used across most courses and has a lot of great features. If you would like to learn more, please check out our Montclair State University Canvas Student Orientation Course. This course is also accessible via the “Help” menu in Canvas when students log in. Eager to learn more then check out the Student Guide to Online Learning.

Some Canvas tests/quizzes may require the use of the LockDown Browser. LockDown Browser is a separate web browser that needs to be downloaded and installed on your computer before taking the test or quiz that requires it. LockDown Browser helps create a restricted test-taking environment. It is highly recommended to take a practice test prior to taking the graded test. Ask your course professor about a practice LockDown Browser test. For additional information regarding LockDown Browser please see the LockDown Browser section of the Canvas for Students web page.

Need to know more? Contact the IT Service Desk via phone, email, and chat and someone will be glad to assist you.

Montclair State University is enrolled in Google Apps for Education for email, document/file storage, and the ability to create docs and spreadsheets online. Your Google Drive account allows you to store an unlimited number of files, pictures, and videos. Learn More about Google Apps for Education

Do you get confused between NetID and CWID and what to use when?  Here is a quick tip to help:

• The NetID is a single sign-on that is used to access (almost) EVERYTHING on campus. Typically, this consists of your Last Name, First Initial of First Name and a Number (ex. Smithj1).
• Your CWID (Campus Wide Identification) is an eight (8) digit student number that is assigned upon your enrollment at Montclair State.