University Help Desk
The University Help Desk provides technical assistance to all faculty, staff, administration, and students. The Help Desk is open from 8am – 12midnight Monday through Sunday during the fall and spring semesters. Alternate schedules exist during the winter and summer sessions.

In particular, the University Help Desk provides assistance to resident students with computer viruses. The University actively requires that all student computers be network ready. Through our active scanning and monitoring of student’s computers, any computer that attaches to the MSU network that is found to be infected by a virus will be disconnected from the network. Students are strongly encouraged, before bringing their computers to campus, to follow these simple steps:

• Check your MSU email account regularly – the OIT frequently sends out descriptive emails to students apprising you of potential technology issues and resolutions
• Run Microsoft Windows “Critical Updates” regularly – these updates are provided to help resolve known issues, and to protect your computer from known security vulnerabilities. To learn more about windows updates, visit http://v4.windowsupdate.microsoft.com/en/default.asp and click on About Windows Update
• Refrain from downloading offending software applications – running applications such as Kazaa puts your computer in danger of not only obtaining a virus, but experiencing operating system problems as well
  
• Install an antivirus software application and verify that your virus protection is updated regularly – MSU provides all students with an antivirus software application, called Sophos, that is complementary and downloaded fat: https://oit.montclair.edu/oit/softwarearchive.html.

If you are a resident student experiencing a computer virus problem and need assistance to resolve it, please contact the University Help Desk in person or via telephone at x7971 to schedule an appointment. Appointments are available from 8am – 8pm Monday through Sunday. For security reasons, you must remain in the Technology Solutions Center while your computer is being
diagnosed and inoculated.

Due to vendor warranty policies, the University Help Desk is unable to provide hardware support to non-MSU equipment. Please contact your hardware vendor for further information and assistance on hardware support.

Due to campus site licenses agreements, OIT is unable to provide students with the Microsoft Office Suite Application. The OIT does provide a number of complimentary software applications for the use of student’s, faculty, staff, and administration. Please visit https://oit.montclair.edu/oit/softwarearchive.html for further information.

AV Services
Need to borrow AV equipment for your class presentation? We can help! Equipment from the loan pool must be reserved 2-3 business days in advance by contacting the University Help Desk in person, or via telephone at x7971. Only a faculty member, staff member, or an on-campus GA is allowed to reserve a data projector, camcorder, video projector, PA system, karaoke unit, and a mobile presentation system (MPS). On loan equipment can be picked up during normal business hours in University Hall - 5th Floor

A student that needs to reserve a data projector, camcorder, laptops, video projector, PA system, karaoke unit, and a mobile presentation system must do so (2-3 business days in advance). In order to reserve equipment, requests must be made by a faculty/staff member via email to the University Help Desk and the email must state the student's name, ID number, and the reservation date of the equipment.

Camcorders
Graduate Assistants may borrow VHS camcorders to video tape their classes.  The VHS camcorders are simple to operate and the TSC will provide training by appointment.  Faculty may also arrange for students to reserve and borrow camcorders under their name by e-mail or by letter on University stationery. The TSC can also provide recommendation on digital camcorder purchases before your class and must be returned after your class.

Laptops & Data Projectors
A limited number portable computers and data projectors are available for classroom presentations. Equipment may be borrowed over night and returned the next day, or on a Friday and return on Monday morning. Students may borrow this equipment for classroom presentations with a memo from a professor on university stationery or via email. This equipment can be picked up during normal business hours (8 AM – 10 PM).

Email Accounts
All Montclair State University students are provided with, and are expected to utilize, a MSU email account. The MSU email system is an official communications channel to the university community. Students may visit any public computing lab, or visit http://webmail.montclair.edu, for further information on using a MSU email account.

TELEPHONES
Public telephones for students' use are available throughout the campus. Residence hall students should consult the Residential Education & Services Handbook for pertinent information. In addition to public telephones, MSU has 130 emergency call boxes located throughout the campus. The phones are connected directly to the University Police Department; no dialing is necessary.

TELEVISION CENTER
Location: DuMont Television Center, Life Hall-Room 117
Phone: (973) 655-4341
The Dumont Television Center functions as a support facility to the University and community. It serves as a laboratory for departments within MSU which instructs about television. The center assists with television services, including maintenance, repair, duplication of video tapes, advisement, consultation, video satellite viewing, distance learning, video teleconferences. For the convenience of the community a limited number of international standards conversion (VHS only) and video/CD/DVD duplication/creation is available. It also supports projects in television production for the University administration, instructional programs, students and co-curricular activities. Whenever possible, assistance is provided to the outside community.