As a Faculty or Staff member, you have the ability to print to networked printers or Sharp Multifunctional Devices that are located in your department. In order to provide the best support, the Information Technology Division and the local academic technology units support printing across campus. We support these devices by configuring the network capable devices to a managed print server.
HP Printer Installation and Support
PaperCut
The University utilizes the Papercut application to managed networked printers and Sharp devices across campus. In Winter 2022, we have enabled Print Deploy, which allows Papercut to handle all printer related access and printer traffic, regardless of OS updates.
HP Printers
- Papercut Print Deploy Printer Installation Instructions (Mac/PC)
- Scanning using a Papercut Supported Device
Deleting a Printer
Please use the directions below to learn how to delete printers from your computer.
- Deleting a Printer on a Windows 10 Computer
- How to Delete a Printer on Windows 7
- How to Delete a Printer from a Macintosh
Buying a HP Printer
Montclair State University has standardized and supports HP products across campus. Through our relationship with MRA International, we have set up a Workday punchout with approved Hewlett-Packard (HP) printer configurations. Only devices purchased below will be supported and added to the network. In some Schools and/or Colleges, there are some non-standard printers purchased. Please work directly with your local technology team before purchasing to ensure its support and ability to connect to the network.
As of October 2022, the following HP models are approved for purchase:
Type of Printer |
Model |
Description |
Cost |
|---|---|---|---|
| B&W, Personal Printer | HP LaserJet Pro M404dn | 40 ppm Mono – 4800 x 600 dpi Print – Automatic Duplex Print – 350 Sheets Input – Gigabit Ethernet | $260 |
| Color, Personal Printer | HP Color LaserJet Pro M454dn | 27 ppm Mono / 27 ppm Color – 38400 x 600 dpi Print – Automatic Duplex Print – 300 Sheets Input – Gigabit Ethernet | $384 |
| B&W, Small Workgroup (5-15 users), Multifuntional Device (MFD) | HP LaserJet Pro MFP M428fdn | Copier/Fax/Printer/Scanner – 38 ppm Mono Print – 4800 x 600 dpi Print – Automatic Duplex Print – 350 sheets Input – Gigabit Ethernet |
$384 |
| Color, Small Workgroup (5-15 users), Multifuntional Device (MFD) | HP Color LaserJet Pro MFP M479fdn | Copier/Fax/Printer/Scanner – 28 ppm Mono/28 ppm Color Print – 38400 x 600 dpi Print – Automatic Duplex Print – 1200 dpi Optical Scan – 300 sheets Input – Gigabit Ethernet |
$501 |
| B&W Small to Medium Workgroup (10-30 users) | HP LaserJet Enterprise M608dn | Functions:Print, Output Type:Black and white, Print Speed:Up to 65 ppm, Print Technology:Laser, Duty Cycle:Up to 275,000 pages | $1,084 |
| Color, Small Workgroup (5-15 users) | HP Color LaserJet Enterprise M555dn | Functions:Print, Output Type:Color, Print Speed:Up to 40 ppm, Print Technology:Laser, Duty Cycle:Up to 80,000 pages | $707 |
| Color, Small Workgroup | HP Color LaserJet Enterprise M751dn | 40 ppm Mono / 40 ppm Color – 1200 x 1200 dpi Print – Automatic Duplex Print – 650 Sheets Input – Gigabit Ethernet | $2,322 |
| B&W, Large Workgroup (25+ users) | HP LaserJet Enterprise M806dn | Functions:Print, Output Type:Black and white, Print Speed:Up to 55 ppm, Print Technology:Laser, Duty Cycle:Up to 300,000 pages | $3,045 |
| B&W, Large Workgroup (25+ users) | HP LaserJet Enterprise M806x+ | Functions:Print, Output Type:Black and white, Print Speed:Up to 55 ppm, Print Technology:Laser, Duty Cycle:Up to 300,000 pages | $4,686 |
Printer Disposal
Please Note: Due to conflicts with wireless networks, we do not allow wireless printers on campus.
- Location:
- MRA International
- Phone:
- 732-222-0997
Sharp MFD Printer Installation and Support
As of January 2018, Montclair State University has entered into a contract for the leasing of 115 Multi-functional Devices (MFD).
In order to access your Sharp device, you must either present your MSU ID Card or enter your NetID on the keyboard. Logging in identifies you to PaperCut which monitors printing metrics and places them into the correct department account.
Sharp Help Desk
Business Hours Support (8am-5pm)
For technical support of your copier, please contact 973-655-4329 and select Option 4 to reach the Sharp Help Desk. You can also reach out to them by emailing SBSNJSUPPORT@SharpUSA.com.
When calling, please reference the Sharp Device ID number that will be located on the front of the device. ex. J0001
If a tech cannot walk you through the issue over the phone, someone will come onsite to resolve the problem. As per our contract with the State of New Jersey, Sharp will provide onsite tech support within 4 hour business hours, Monday-Friday.
For software support, login issues and printer installations, please contact the IT Service Desk at extension 7971 or your local academic technology team.
After Hours Support
Our Sharp contract does not provide support after 5pm. If you are experiencing issues logging into the device, please contact the IT Service Desk at extension 973-655-7971, option 1 otherwise all technical issues will need to be called or emailed to Sharp. IT Service Desk Support Hours
Accessing the Multi-functional Device (MFD)
Devices are assigned to specific departments and each department gains access by their HR group. If you need to gain access for someone outside of your HR Group, your custodian will need to add them in. For a listing of custodians, please contact the IT Service Desk at extension 973-655-7971 or your local academic technology team.
Documentation & Guides
- Papercut Print Deploy Printer Installation Instructions
- MSU-Sharp-FAQs-Guide
- Sharp Custodian
- Moving a Sharp Multifunctional Device
Buying a Sharp MFD Printer
We have standardized on the Sharp Multi-functional Device (copy, fax, scan) and have over 115 units across campus. If you would like to acquire a new Sharp, please complete the form to Request a Sharp device. All Sharps have a 48-month lease pricing and come standard with 11×17 paper option, fax expansion kit, inner finisher and data security kit and etc.
All models include one-time costs in order to manage the device properly.
| Item | Description | Cost |
|---|---|---|
| USB Reader | All devices are equipped with a USB Reader to allow for easy authentication to the device | $177.86 |
| PaperCut License | The Sharp OSA license that allows the MFD to interact with PaperCut. Covers 4 year warranty | $300.00 |
Printer Disposal
To dispose of printers and faxes please contact the Facilities Service Desk at 973-655-5444 or open a work order.