Information Technology Division

Voice Operations Guide

Under the ETS Division, the Voice Operations team (VOX) is responsible for voice services to the University.

Quick Links

Zoom

Video Conferencing at Montclair
Zoom Workplace: Zoom’s Latest Client for Collaboration
Zoom AI Companion

Solutions for Flexible Work

Flexible Work Features Descriptions
How to Use Call Forwarding
Softphone Installation Guide
How to Use the Softphone Solution
Unified Voicemail Portal
Extension to Cellular

Desktop Phone

Desktop Phone User Guide
Desktop Phone User – Additional Options
Desktop Phone Add/Delete Contacts
Desktop Phone Conference Call Guide
Desktop Phone Voicemail Messaging
Campus Voice Messaging User Guide

General

Softphone Registration for e911
Campus Voice Messaging User Guide
Unified Voicemail Portal
Campus Emergency Callboxes
General Reference
Mobile Devices
Zoom Webinar Request