Telephones/ Technology/ Computer Access

OFFICE OF INFORMATION TECHNOLOGY (OIT)

Technology Solutions Center
http://www.montclair.edu/oit/tsc
The Technology Solutions Center (TSC), located in University Hall, 5th floor, provides technology support services to all currently enrolled students. This center combines services from various areas of the Division of Information Technology (IT) into one central location for your convenience. Among those support services most frequently utilized by MSU students are the University Help Desk, public and teaching computing laboratories, audio visual, software consulting services and complimentary training sessions.

IT is proud to provide the students at Montclair State University with the technical resources, services and support they need to communicate and collaborate with faculty and staff. In particular, the University Help Desk provides assistance to resident and commuter students who have issues connecting their internet enabled device to the network and/or might have potential computer viruses or malware that might be stopping them from connecting. If you need assistance and are a current MSU student, please contact the University Help Desk to schedule an appointment.

PLEASE NOTE: Due to campus site license agreements, we are unable to distribute operating systems and the Microsoft Office applications to students. We are also unable to provide hardware support to non-MSU equipment due to various vendor warranties. Please contact your hardware vendor for further information and assistance on hardware support.

Hours of Operation

Fall and Spring Semester

Monday - Friday:  7am - 9pm

Saturday:  8am - 5pm

Sunday:  Closed

Summer Semester

Monday-Thursday: 8am - 9pm

Friday-Saturday: 8am - 5pm

Sunday: Closed

 

Contact Us

Call Us

(973) 655-7971, option 1

Email Us

helpdesk@mail.montclair.edu

Chat with Us

http://www.montclair.edu/oit/

Like Us on Facebook

https://www.facebook.com/montclairstateuniversityhelpdesk

A Student's Guide to Information Technology
http://www.montclair.edu/media/montclairedu/oit/helpdesk/80540-MSU-IT-Student-Guide.pdf

Microsoft Office - Discounted Software Purchase
https://oit-app2.montclair.edu/webstore/

Borrow Audio-Visual (AV) Equipment
As a student, you can borrow AV equipment for class, presentation or event as long as you have a full time staff member request it for you. If you are interested, please have them fill out the form on http://www.montclair.edu/oit/forms/

Connecting to the Network
http://www.montclair.edu/oit/tech-solutions-center/networking-and-security/

Download the recommended anti-virus (Sophos) for campus
https://www.montclair.edu/oit/software/repository/

Public Computer Labs
http://www.montclair.edu/oit/tech-solutions-center/computing-labs/

Lab Hours
http://www.montclair.edu/oit/tech-solutions-center/computing-labs/public-labs-hours/

Computer Lab Availability
https://oit-app2.montclair.edu/labusage

Printing in the Public Computing Labs
http://www.montclair.edu/oit/tech-solutions-center/computing-labs/checking-papercut-account

TECHNOLOGY TRAINING & INTEGRATION
http://www.montclair.edu/oit/training-events

Sign up for complimentary training classes
Training Calendar and Registration

Blackboard 9 Documentation
http://www.montclair.edu/oit/documentation/blackboard-documentation-students/

Self-Service Documentation
http://www.montclair.edu/oit/documentation

ResNet (Residential Hall Networking)
http://www.montclair.edu/oit/tsc/networking
Each Fall during "Move-In Weekend", the IT Tech Team will be stationed in lobbies of several residence halls to assist incoming residents with connecting to the MSU Wi-Fi network. If you are having issues with registering your computer, connecting to the Internet or have a potential virus, please look for our team. After “Move In Weekend”, we will be available to assist you by reaching out to the University Help Desk during our regular business hours.

Public Computer Labs
http://www.montclair.edu/oit/tech-solutions-center/computing-labs/
MSU currently has six (6) public computer labs that all enrolled MSU students can access with a valid MSU ID. These labs contain over 400 state of the art computers (including 2 laptop lending areas), replete with a variety of software applications that are available to students to use in the labs. For a list of all computing labs on campus or to view the current schedule, please visit http://www.montclair.edu/oit/tech-solutions-center/computing-labs/public-labs-hours/.

  • Laptop Lending Policy- Information Technology has over 120 laptops available for loan to enrolled Students with a valid MSU ID. These lendable laptops can be found in the Lower Level of Sprague Library and the 5th floor of University Hall. As these labs operate on different schedule, the laptops must be returned to the originating lab. Please visit the lab website to review these policies.
  • Printing Using PaperCut- Each fall/spring term, all currently enrolled students are given 800 single-sided or 1,142 double sided pages to print. This allocation translates into a $40 dollar printing cost equivalent. The amount allotted for summer decreases to $10.00. For full documentation on how to check your balance, printing from a personal device or to watch the how to video, please visit the lab website at http://www.montclair.edu/oit/tech-solutions-center/computing-labs/.

Want to know when a computer is available? Check out the Computer Lab Availability tool located at https://oit-app2.montclair.edu/labusage/ from any internet enabled device.

Audio-Visual (AV) Services
Did you know that students, (yes, you!) can reserve a data projector, camcorder, video projector, PA system, laptop, karaoke unit, or a mobile presentation system for class purposes?

Requests must be submitted to the Technology Solutions Center 2-3 business days in advance of reserve date via the online Equipment Loan Request Form from your professor or Faculty Advisor stating your name, CWID, type of equipment needed, the reservation date, as well as the purpose of the reservation. The equipment must be picked up from the TSC and returned at the end of the scheduled class/event.

Please Note: Failure to return the equipment at the designated time may result in a hold being placed on your transcript.

E-MAIL
http://webmail.montclair.edu
All MSU students (undergraduate, graduate and doctoral) are provided with, and are expected to utilize a MSU email account. The MSU email system is an official communications channel to the university community. For more information regarding webmail, please visit: http://www.montclair.edu/oit/documentation/configure-email/

MONTCLAIR STATE UNIVERSITY GUIDELINES FOR RESPONSIBLE COMPUTING
http://www.montclair.edu/oit/policies/policy-responsible-computing/
When activating your NetID, all students must read and accept the Policy on Responsible Use of University Computing Resources. In addition, the policy is in effect for all users of the public/teaching computing labs. Updates of this policy can be logging into the NetID account form at https://netid.montclair.edu/main/netid/

TELEPHONES
Limited public telephones for students' use are available throughout the campus. Residence hall students should consult the Residential Education & Services Handbook for pertinent information. In addition to public telephones, MSU has 150 emergency call boxes located throughout the campus. The phones are connected directly to the University Police Department; no dialing is necessary.

TELEVISION CENTER
http://www.montclair.edu/arts/school-of-communication-and-media/facilities/#dumont

Director: Jeff Friedman
Location: DuMont Television Center, Life Hall-Room 117
Phone: (973) 655-7233
The Dumont Television Center functions as a support facility to the University and community. It serves as a laboratory for departments within MSU which instructs about television. The center assists with television services, including maintenance, repair, duplication of video tapes, advisement, consultation, video satellite viewing, distance learning, video teleconferences. For the convenience of the community a limited number of international standards conversion (VHS only) and video/CD/DVD duplication/creation is available. It also supports projects in television production for the University administration, instructional programs, students and co-curricular activities. Whenever possible, assistance is provided to the outside community.