Telecom devices

Telecom Phone Guide: Desktop User Guide

TO ENSURE PROPER EMERGENCY SERVICES RESPONSE:
DO NOT MOVE THIS PHONE FROM ITS LOCATION.

Please email itservicedesk@montclair.edu or call the IT Service Desk at x7971 with questions regarding your phone

Putting a Call on Hold.

Diagram of avaya phone

To answer an incoming call while on another call
Press HOLD
Press the call appearance button of the new call

To put a call on Hold.

Press Hold
Press RESUME or the call appearance button of the held call to retrieve the call

Message

Message lamp will light up when you have voicemail.
To check messages:
Press the Envelope button.

Mute

To block the caller from hearing your conversation.
Press MUTE.
Press MUTE again to resume conversation.

Personalizing Labels

To change the labels displayed on your phone.
Press MENU or HOME
Select Options & Settings or Phone Settings
Select Application Settings.
Select Personalize Labels.
Select the label you want to edit.
Press EDIT or OK
Edit the label.
Press SAVE or OK
Press PHONE or EXIT to exit when finished

Redial

To redial the last number dialed.
Press SPEAKER or pick up handset
Press REDIAL or Dial #5

Ring Pattern

To select a unique ring pattern.
Press HOME or MENU
Select Options & Settings or Phone Settings
Select Screen & Sound Options
Select Personalized Ringing
Scroll through the ring patterns
Press PLAY or OK to replay a ring
Press OTHER to hear an alternate ring
Press SAVE to choose the new ring pattern

Ring Volume

To adjust the ringer volume.
Leave handset on hook
Press the appropriate end of the volume button bar, located near the keypad

Speaker

To place, answer, or end a call without lifting the handset.
Press SPEAKER
Place or answer the call
Press SPEAKER to end the call

To adjust the speaker volume

Press the appropriate end of the VOLUME button bar.

To change from speakerphone to handset

Pick up the handset
To change from handset to speakerphone
Press SPEAKER
Hang up handset

Transfer

To transfer a call to another extension.
Press TRANSFER to get dial tone
Dial the number
Press COMPLETE or OK
Hang-up
Note: If the line is busy or no answer, return to the call by pressing the call appearance button.